L1 NOC Engineer/NOC Analyst - Redmond, WA

QTech•Redmond, WA

2d•Onsite

About The Position

We are looking for an L1 NOC Engineer with a broad infrastructure and multi-technology support background. Responsible for 24x7 monitoring, incident management, and operational support of a large-scale hybrid infrastructure including servers, virtualization platforms, storage systems, network devices, and applications. Ensure high availability, performance, and reliability across all environments (Prod, DR, Non-Prod). The ideal candidate should have hands-on exposure to virtualization, cloud operations, monitoring tools, and basic system administration in a NOC/support environment.

Requirements

Strong knowledge of Windows & Linux server administration (basic troubleshooting L1 and L 1.5)
Virtualization: VMware & Nutanix ( L1 & L 1.5)
Storage systems: SAN/NAS, Isilon, Quantum or similar PB-scale storage
Networking fundamentals: TCP/IP, DNS, VPN, Firewalls, Load Balancers (F5) (L1 an L1.5)
Experience with monitoring tools (New Relic, Splunk Nagios, Zabbix, Dynatrace, SCOM, etc.)
Understanding of ITSM tools (ServiceNow preferred) for incident, change, and problem management.
Rubrik backup management tool.
Incident management and escalation handling in 24x7 environments.
Strong troubleshooting and analytical skills.
Ability to correlate infrastructure, network, and application issues.
Strong communication and coordination skills.
Ability to work under pressure in critical outage scenarios.
Good documentation and reporting skills.

Nice To Haves

ITIL Foundation certification
Experience in large-scale enterprise or MSP environments
Exposure to cloud or hybrid environments (AWS/Azure) is a plus.

Responsibilities

Monitor ~1200 + servers (Windows/Linux), virtualization platforms (VMware, Nutanix), and web servers for performance and availability.
Oversee storage systems (PB-scale: Quantum, Isilon, NAS, SAN) ensuring uptime and capacity health.
Monitor network infrastructure (1200+ devices) includes switches, routers, firewalls, VPN tunnels, WAPs, and ISP circuits.
Monitor and action on the incidents, requests related to the Infra and tools hosted in the environment.
Perform L1/L2 triage for alerts, incidents, and outages across infrastructure and applications.
Ensure timely incident resolution, escalation, and communication as per SLAs.
Correlate alerts across tools to identify root causes and reduce noise.
Monitor 50+ applications across multiple environments (Prod, DR, UAT, Dev).
Track service health, availability, and dependencies (web, middleware, backend systems).
Track utilization trends across computing, storage (multi-PB), and network.
Proactively identify bottlenecks and recommend optimization.
Support infrastructure and application deployments, patches, and maintenance activities.
Validate system health pre/post changes.
Support DR readiness for large-scale storage and application environments.
Participate in DR drills and failover validation.
Maintain operational dashboards, runbooks, and incident reports.
Provide daily/weekly health and SLA reports.