Network Support Engineer - Redmond, WA

QTech • Redmond, WA

2d • Onsite

About The Position

We are seeking a NOC Support Engineer with experience in infrastructure monitoring and 24x7 production support environments. The ideal candidate should have hands-on exposure to VMware, Nutanix, Windows/Linux administration, cloud operations, and monitoring tools such as New Relic and Datadog. Responsibilities include monitoring infrastructure systems, troubleshooting incidents, supporting daily operations, and ensuring system availability across enterprise environments.

Requirements

• VMware (Must Have)
• Nutanix (Must Have)
• Windows Server Administration
• Linux Administration
• Monitoring Tools: New Relic, Datadog, Splunk, Nagios, Zabbix, Dynatrace, SCOM
• Microsoft 365
• Networking Fundamentals (TCP/IP, DNS, VPN, Routers, Switches, Firewalls)
• ServiceNow / ITSM Tools
• Infrastructure & NOC Monitoring
• Incident Management & Troubleshooting

Nice To Haves

• SAN/NAS Storage Exposure
• Quantum / Isilon Storage Knowledge
• Cloud Exposure (AWS/Azure)
• Rubrik Backup Management
• Load Balancers (F5)
• DR Support & Failover Validation
• Operational Reporting & Documentation
• 24x7 Production Support Experience
• ITIL Foundation Certification
• Experience in enterprise NOC or MSP environments
• Exposure to hybrid cloud environments

Responsibilities

• Monitor enterprise infrastructure including Windows/Linux servers, VMware, Nutanix, storage, and network devices
• Perform L1/L1.5 support for incidents, alerts, and outages
• Monitor applications, infrastructure, and operational dashboards
• Support troubleshooting, escalation, and incident resolution activities
• Work with infrastructure, application, and networking teams for issue resolution
• Support patching, deployments, maintenance, and DR activities
• Maintain operational documentation, reports, and runbooks

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed