NMDC Technologist - –(12 month term position)

NAV CANADA•Ottawa, ON

1d•CA$100,062 - CA$138,116•Onsite

About The Position

The focal point for Network support and coordination related to all Flight Information Region (FIR) operations. Coordinates and monitors all networking activities that affect operations and its equipment serviceability. The role has limited control over all major networks that Air Navigation Service systems and equipment use to ensure Network integrity.

Requirements

A Secondary school diploma; and completion of an acceptable training program in electronics technology or an approved alternative.
Experience in telecommunications
Experience in Networking
Knowledge of computer systems and networking
Knowledge of preventative maintenance schedules and priorities
Knowledge of radar, navigation, communication, Networks, power, and security systems used in the provision of air traffic services
Knowledge of the ANS working environment including the system and equipment operational requirements, inter-relation of user groups, management structure, contract services and external contacts
Thorough knowledge of ANS systems and equipment with respect to function, user requirements, safety and security standards, loss of redundancy, and operational impact caused through loss of service
Ability to plan and organize activities to coordinate and implement long term or high profile planned Network shutdowns.
Advanced communication skills, both written and verbal in coaching and mentoring staff negotiate with internal and external third parties, deliver presentations, prepare written reports, and respond to a variety of questions.
Ability to organize work, set priorities and resolve problems
Ability to work independently
Displays good judgement, discretion, initiative, thoroughness, positive attitude, and adaptability.
Demonstrates very good problem solving and troubleshooting skills
Customer service focus and results oriented, self motivated, stability, reliability, and persistence.
Effective in developing and maintaining respectful and cooperative working relationships demonstrating tact and diplomacy with peers, managers, and all other stakeholders.
Demonstrates flexibility and competence in dealing with challenging situations, bringing openness to feedback, new ideas, and a willingness to learn.
Possesses a strong work ethic and motivation to meet job expectations.
English and French are required / Le français et l'anglais sont requis.

Nice To Haves

The work involves 24-hour shift coverage.

Responsibilities

Coordinates all release and restoral activities national in scope, for network maintenance and technical projects for all FIRs, including other Air Navigation Service Providers (ANSPs) for work done by NAV CANADA or work by outside agencies impacting NAV CANADA operational systems.
Arranges network release; arranges the initiation and revision of advisories actions and ensures follow-up; identifies Network dependencies in the event of a break down; returns Network to full operational readiness in a timely fashion in the event of an interruption of service, etc.
Coordinates network corrective maintenance by evaluating the impact of problems and establishing consultation with operations to determine operational impact; initiates corrective actions; establishes restoration priorities.
Monitors and evaluates Network performance proactively and determines / recognizes trends; analyzes performance indicators; prepares trend reports; briefs appropriate personnel on network performance. This could include but not limited to some remote troubleshooting and when possible, remote restoral such as resetting a VM (Virtual Machine).
Coordinates contracted maintenance activities with outside agencies and companies including services NAV CANADA receives such as Bell and other Telco provider.
Monitors network status by confirming network integrity, acknowledging network alarm, and initiating service restoration when possible.
Performs activities in support of the Safety and Quality Program to ensure it is being maintained within the specialty.
Participates in audits, site inspections and assists with evaluations.
Conducts Fire Warden Duties and Building Evacuation coordination in the event of a building emergency.
Provides first aid services to employees within their work location.
Monitors operational systems such as power ware, weather systems, routers, switches, firewalls, etc.
Collaborates with internal and external stakeholders on procedures, investigations and information gathering.
Pushes configurations to various networking devices.
Performs initial triage on cyber security events.
Performs a variety of service management activities (service incident, change management, service escalations & service performance reporting) using a variety of Supplier portals.
Helps the team in updating the Standard Operating Procedures (SOPs) and Knowledge base