Scheduling Coordinator - NJ4S

Family Connections, Inc.•East Orange, NJ

11d•$46,000 - $46,000•Onsite

About The Position

Supports the NJ4S program by reviewing and assigning applications for services. This role is crucial for ensuring that services are allocated effectively based on school district needs, participant type, and desired service. The coordinator will also manage inquiries, facilitate the application process, and assist with various administrative tasks to support the program's smooth operation.

Requirements

Associate’s degree with two years’ experience in scheduling and office management in community-based services/social services setting.
Valid New Jersey driver’s license, safe driving record, and vehicle availability are required.
Knowledge of community resources, social services, and mental health systems.
Ability to identify problems/challenges and to consider potential solutions independently.
Ability to use data to promote continuous quality improvement.
Excellent time management and organizational skills.
Ability to work with individuals from diverse backgrounds.
Ability to work professionally and collaboratively on a multi-disciplinary team.
Candidates must be authorized to work in the United States and eligible for full‑time employment on a W‑2 basis.

Nice To Haves

Bachelor’s degree in a Human Services related field.
Experience in the provision of prevention-related programs.
Preferred knowledge and experience using Microsoft Excel and/or Salesforce.
Ability to supervise staff regarding trauma-informed interventions.
Leadership capabilities: Ability to empower others while being personally accountable; Ability to delegate responsibility while holding staff accountable for their decisions, actions, and results.
Inspires and motivates staff.
Flexible, fair, and caring, without sacrificing accountability.
An advocate for consumers.
Excellent listener and communicator (verbal and written)
Ability to build respect, trust, and consensus.
An imaginative and collaborative problem solver.
Ability to work with people who have varying perspectives on issues.
Proven track record in program management and collaboration.

Responsibilities

Review applications from queue based on the school district needs level, type of participants, and desired service.
Follow up with school representative as required.
Assign application to Prevention Consultant and/or Clinician.
Schedule and confirm consultation between Prevention Consultant and/or Clinician and school representative using NJ4S system, Salesforce.
Answers general and new participant inquiries.
Communicates with potential applicants, supporting them with the scheduling and application process.
Facilitates the paperwork process with potential applicants.
Coordinates inquiries with the NJ4S Supervising Scheduling Coordinator to ensure tiered services are provided accordingly.
Assists with scheduling and hosting NJ4S Community Advisory Board meetings.
Assists with data collection and reporting as required by DCF.
Coordinates and schedules NJ4S staff meetings.
Maintains and orders office supplies for program.
Participates in training as required.
Provide front desk support for 7 Glenwood Suite 101 and Suite 304, providing excellent customer service, at all times.
Manage all inquiries in a professional and courteous manner, in person on the telephone or via email.
Greet, assist and/direct visitors.
Ensure that the reception area and waiting room represent clean, safe and professional Agency standards for clients and staff.
Confirm receipt and inform staff regarding packages that arrive at the front desk.
Perform other duties as assigned by the NJ4S Supervising Scheduling Coordinator.