Nissan Service Advisor

Mckinnon Nissan•Clanton, AL

About The Position

We are your local, family-owned Nissan dealership! Proudly serving our area for over 50 years. Since opening our doors in 1964, we have strived to exceptionally serve our community and our staff. We've held true to our values while servicing our community and pursuing continuous growth. We strongly believe in continuous improvement for our employees. We've been continuing to grow, while holding true to our values of professionalism, positivity, teamwork and honesty! We strive to make our employees happy, resulting in long-term employee retention! We have service staff that have been here 10+ years. We would like to add you to our great team! At McKinnon Toyota/Nissan, we strongly believe in growth opportunities for our employees and therefore offer ongoing training and strive to promote from within! Are you ready to jump-start your career and grow with our organization? DO YOU HAVE PREVIOUS EXPERIENCE AS AN ADVISOR? If the answer is yes, apply below! Helping satisfied customers drive away with a smile on their face is what we do - join a team focused on earning customers for life!

Requirements

Previous Service Advisor experience, preferred but not required.
Prior experience as an automotive technician a plus.
A team player who is focused on providing exemplary customer service.
Basic mechanical understanding of an automobile.
Acceptable driving record and a valid driver's license in your state of residence
High School graduate or equivalent
Acceptable driving record and a valid driver's license in your state of residence necessary for select roles

Responsibilities

As a Service Advisor you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records.
Serve as the communicator and liaison between the customer and technician; ensuring the customer’s needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
Develop estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
Prepare repair orders (RO), obtaining approval signatures and entering RO into service database system.
Communicate additional repair and service needs to the customer based on vehicle inspection.
Administer the manufacturer warranty for qualifying vehicle repairs.
Keeping customer informed of service specials, completion times and service expenses.