Agent - Nightlife Call Center
Wynn Resorts•Las Vegas, NV
About The Position
The Nightlife Call Center Agent responds to every guest inquiry professionally in a skilled, warm and engaging manner.
Requirements
- Adherence to all standards, policies and procedures specified for Wynn Las Vegas and the department
- Willingness to work a flexible schedule that varies according to business needs
- Must be able to work swing shift and weekends
- Reading and communicating (writing and speaking) fluently and professionally in English
- Knowledge of languages additional to English is preferred
- Minimum of one year work experience in a high-volume call center
- Previous Nightclub experience desired
- Must be computer literate and proficient in MS Office
- Must be able to type at least 30 WPM
- Requires the ability to work efficiently and within a team environment
Nice To Haves
- Previous Nightclub experience desired
- Knowledge of languages additional to English is preferred
Responsibilities
- Answering and efficiently handling or directing incoming calls
- Maximizing opportunities to confirm nightlife reservations sales
- Inputting nightlife reservations in the appropriate computer systems
- Providing callers with necessary confirmation
- Expressing the luxury standards associated with the Wynn/Encore brand to callers, sharing information about the property and its amenities
- Listening and documenting information accurately while on calls
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
