Guest Services Officer, Security Command Center

Nelson Atkins•Kansas City, KS

9d•Onsite

About The Position

At the Nelson-Atkins Museum of Art, we believe art has the power to transform, challenge, and inspire. Our Security team plays a vital role in protecting the museum, its collections, and the people who visit and work here every day. As the Night Security Officer, Security Command Center, you will help maintain a safe and secure environment by monitoring museum operations, responding to security concerns, and serving as a key point of contact during assigned shifts. This role offers the opportunity to work independently while contributing to the overall safety and success of a world-class cultural institution.

Requirements

High school diploma or GED required
Demonstrated reading and writing proficiency in English
Valid driver's license required
Basic computer proficiency
Ability to operate security monitoring systems and related technology
Ability to work independently and exercise sound judgment
Strong attention to detail and situational awareness
Ability to respond calmly and effectively during emergencies
Professional and courteous communication skills
Ability to maintain confidentiality regarding museum operations and security procedures
Commitment to accountability, integrity, and service excellence

Nice To Haves

Prior experience as a night watch officer, security officer, or central station operator preferred
CPR and First Aid training preferred

Responsibilities

Operate security control equipment and monitor security systems throughout the museum campus.
Monitor alarms and security systems, respond appropriately to incidents, and contact emergency services when necessary.
Conduct routine patrols throughout the museum, including offices, galleries, stairways, and other facility areas to ensure the security of people and property.
Monitor and control access through the Business Entrance and assist with visitor, contractor, and employee access as needed.
Escort employees to their vehicles after dark upon request.
Serve as the primary point of contact for HVAC monitoring and assist with reporting facility-related concerns.
Answer incoming calls, route communications appropriately, and coordinate with museum staff and emergency responders as needed.