Night of Show Customer Service Representative - Rogers Stadium
About The Position
Position Overview: Live Nation is seeking a Night of Show Customer Service Representative for Rogers Stadium. The Customer Service Representative will be responsible for providing guest support on a daily basis. This is a seasonal, part time position, paid hourly from April – October 2026. The position will follow the event day hours and some additional business hours. Job Functions: Monitor and respond to incoming calls to the Rogers Stadium main business phone line Provide information regarding products and services, permitted/prohibited items and other venue relevant information Obtain details and manage the response to complaints/issues that arise pre/post show Deal with lost and found inquiries, track inventory and answer inquiries Monitor feedback survey through the daytime work hours Liaise with the Guest Services team to manage issues and provide solutions as situations arise Oversee the distribution and redemption of future show certificates to Live Nation concerts Correspond with members of other departments to address guest questions and concerns in a timely manner Coordinate accessible seating accommodations and speak with guests to identify needs in a manner compliant with the AODA Monitor two verified social media accounts (Live Nation Ontario + Rogers Stadium) when necessary Other duties as they are assigned
Requirements
- Possess at least one year of customer service experience
- High level of written and verbal communication skills
- Ability to utilize computer programs such as Outlook, Word, Excel
- Must interact professionally with clients, vendors, guests, and team members
- All crew members must be 18 years of age or older
- Applicants for employment in Canada must possess work authorization which does not require sponsorship by the employer for a visa
Nice To Haves
- Social media experience an asset
- Detail oriented and a team player
- Music industry experience a plus
- Fluency in French an asset
- Available for all events scheduled at Rogers Stadium this summer
Responsibilities
- Monitor and respond to incoming calls to the Rogers Stadium main business phone line
- Provide information regarding products and services, permitted/prohibited items and other venue relevant information
- Obtain details and manage the response to complaints/issues that arise pre/post show
- Deal with lost and found inquiries, track inventory and answer inquiries
- Monitor feedback survey through the daytime work hours
- Liaise with the Guest Services team to manage issues and provide solutions as situations arise
- Oversee the distribution and redemption of future show certificates to Live Nation concerts
- Correspond with members of other departments to address guest questions and concerns in a timely manner
- Coordinate accessible seating accommodations and speak with guests to identify needs in a manner compliant with the AODA
- Monitor two verified social media accounts (Live Nation Ontario + Rogers Stadium) when necessary
- Other duties as they are assigned
Benefits
- generous vacation
- healthcare
- retirement benefits
- student loan repayment
- tuition reimbursement
- six months of paid caregiver leave for new parents including fostering
- perks like Roadie Babies helping new parents care for their babies on work trips
- access to free live events through our exclusive employee ticketing program
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
