Night Shift Customer Service Representative

Midwest Foods•Chicago, IL

2d•Onsite

About The Position

Midwest Foods, a women-owned company based in Chicago, is seeking individuals with hospitality, restaurant, or service-related backgrounds to join their Customer Service team. The company serves the restaurant, hospitality, retail, and wholesale industries in Illinois, Indiana, and Wisconsin, focusing on providing culinary solutions, addressing labor challenges, and ensuring a consistent food supply. They prioritize customer satisfaction and sustainability by working with a network of growers and local farmers. The ideal candidate will excel at problem-solving, multitasking, and creating positive customer experiences. This role offers an opportunity to support a growing customer base and build a career in food distribution.

Requirements

High school diploma or equivalent required.
3 years required previous customer service or hospitality experience strongly preferred.
Proven ability to manage multiple tasks in a fast-paced environment.
Strong phone presence and active listening skills.
Excellent communication skills (verbal, written, and listening).
Proficiency in Microsoft Office.
High attention to detail and accuracy in data entry.
A typing speed of at least 60 WPM is required.
Flexible to work evenings, overnights, and holidays as needed.

Nice To Haves

Some college coursework preferred.
Food distribution experience a plus.
CRM/ERP experience a plus.

Responsibilities

Manage a high volume of incoming phone calls and customer inquiries.
Receive orders via phone, email, fax, and online, and accurately enter them into the system.
Identify and assess customer needs, providing timely and professional solutions.
Build sustainable relationships and trust with customer accounts through open, interactive communication.
Handle customer complaints, provide appropriate solutions and alternatives within time limits, and follow up to ensure resolution.
Follow company communication procedures, guidelines, and policies consistently.
Collaborate with co-workers and supervisors to ensure all daily orders are processed accurately and on time.
Complete invoicing tasks for the shipping team, ensuring accuracy and timeliness.
Balance multiple priorities while maintaining accuracy and efficiency.