Night Hotel Manager

AccorHotel•New York, NY

14d•$115,000 - $125,000

About The Position

The Night Hotel Manager’s primary function is to manage the nightly operations of the Hotel. He/she acts as the manager on duty to all Guests and personnel. Furthermore, he/she represents the Hotel Manager during his/her absence overnight.

Requirements

At least 4 years prior Management experience in Front Office and/or Housekeeping
Previous PMS experience and expert Opera skills required
Computer literate in Microsoft Window applications required
Must possess a professional presentation
Strong interpersonal and problem solving abilities
Highly responsible & reliable
Ability to work well under pressure in a fast paced environment
Ability to work cohesively with fellow colleagues as part of a team
Ability to focus attention on guest needs, remaining calm and courteous at all times

Nice To Haves

University/College degree in a related discipline an asset

Responsibilities

Provide management cover and operational assistance during the night in the absence of Department Managers in order to ensure seamless delivery of quality service to the standard experienced during the day
Maintain high standards of personal appearance and grooming, outlined by Fairmont Hotels and Resorts grooming policy, and ensure compliance for all overnight colleagues
Oversee hotel operations for all operational departments during the overnight, including Front Office, Royal Service, Housekeeping, In-Room-Dining, Culinary, Stewarding, Engineering and Security
Responsible for the overnight cleaning and maintenance programs, and oversee 3rd party contractors and special projects in collaboration with the Director of Housekeeping, Director of Rooms, Director of Engineering, Director of Food and Beverage.
Perform the duties of the Night Manager two nights per week, and anytime required and carry out the Night Audit function including the provision of systems expertise as laid down by company requirements
Ensure all internal controls are performed according to company requirements
Handle walked guests, guest concerns and resolve any problems experienced by guests or visitors in the absence of the relevant managers
Be fully conversant with all statutory fire, legal, bomb, health and safety procedures and to take control in the event of an emergency
Follow previously determined “on the day” sales strategy in order to achieve maximum optimum rate
Ensure the security of the hotel, its guests and visitors through regular checks and patrols throughout the night in conjunction with set procedures
Act as a point of contact for all guests during their stay
Recruit, train and develop Night Audit colleagues
Manage staff schedules, wages, contracts and performance
Effectively implement and deliver service standards in accordance to stipulated SOP’s
Through delivery of service initiatives, complete guests satisfaction in front office
Motivate and ensure colleagues of all departments are is fully updated
Ensure all guests are treated courteously
Complaints and problems are resolved and requests for special services are carried out
Preparation of customer bills
Use of all systems currently used by each section of front office
Log all absenteeism and employee lateness
Complete special projects in a timely manner as required by Director of Front Office, Division Heads, Hotel Manager and Managing Director
Other duties as required