Night Host - UT Chattanooga

University of Tennessee•Chattanooga, TN

10d•Onsite

About The Position

This position is responsible for the overnight operation of the 24-hour residence hall desk. The Night Host performs administrative functions as directed by staff (including, but not limited to, the Resident Director and Assistant Director(s)), responds to student needs, and maintains a secure building. This position provides quality customer service to residents by sharing general Housing and Residence Life policies, procedures, and information with students.

Requirements

Knowledge of office organization and procedures, phone etiquette, typing, Microsoft Office Suite, sorting and filing
Ability to function under pressure and constant interruptions
Excellent verbal and written communication skills
Excellent customer service skills
Knowledge of university resources
Ability to learn specialized housing & university software (Banner, RMS/Mercury, DASH, etc)
High school diploma
1+ years of clerical/office experience or security experience is preferred

Nice To Haves

Bachelor’s degree
3+ years of clerical/office and security experience
Experience working on a college campus or university setting
Previous experience working overnight

Responsibilities

Provides customer service in the hall by greeting students and visitors and providing directions or other general information
Observes doors and common areas for security issues or concerns, and contacts police or other appropriate resources
Acknowledges and notifies campus police of fire alarms
Serves as resource person who makes appropriate referrals and answers the main desk phone
Keeps Resident Director informed of pertinent occurrences/incidents and responds to crisis situations as directed
Assists the professional staff (Resident Director(s), Assistant Director(s), and others) with the day-to-day clerical needs of managing a residence hall complex and department, as directed by supervisor
Oversees the complex key control, as instructed by the Resident Director
Handles inventories and notifies the Resident Director of lost or missing keys
Assists students locked out of apartments to gain access to their rooms
Understands basic housing processes & procedures and able to articulate to inquiring students and staff
If the answer is not known to a student question, this person is to actively seek an answer on the student’s behalf, when practical
Assists the Resident Director with check-ins
Adds charges to student accounts for lost keys, lock outs, and damages, as instructed by the Resident Director