Night Front Desk Supervisor
AccorHotel•Washington, DC
•$28 - $29•Onsite
About The Position
We are currently looking for ambassadors who are passionate about the hospitality industry and have previous Front Office experience to join our Front Office Team as a Night Front Desk Supervisor. The Night Front Desk Supervisor is responsible for providing exceptional guest service in a friendly, welcoming and courteous manner.
Requirements
- Excellent written and verbal communication skills
- Must be detail-oriented
- A knack for problem solving
- The ability to work with little or no supervision is required.
- Positive and team-oriented
- Passion for guest service
- Excellent interpersonal skills
- Highly organized, results-oriented, work well under pressure
- Previous Front Office experience preferred
- College/University degree in related discipline an asset
- Knowledge of Property Manager systems (Opera) an asset
- Applicants must be able to provide proof that they are legally able to work in the United States.
Nice To Haves
- Previous Front Office experience preferred
- College/University degree in related discipline an asset
- Knowledge of Property Manager systems (Opera) an asset
Responsibilities
- Dedicated to making every guest feel welcome and ensuring that their stay is enjoyable from check-in to check-out.
- Take ownership of all guest comments and if needed, resolve it to the guest’s satisfaction
- Provide courteous and efficient telephone services including accurate message taking;
- Provide supervision for the entire Front Office team, which includes front desk agents, telephone operators, club floor, concierge and bell/door persons;
- Collect & maintain information on the hotel and surrounding area;
- Answer guest inquiries regarding rates, special packages, and general information accurately and in a timely manner;
- Prepare room assignments and keys, cross checking with guest history and ALL loyalty membership
- Complete an accurate daily Special Attention List and forwarding to appropriate personnel;
- Create reservations via telephone, central/global reservations, correspondence and in person;
- Check out guests and ensure all accounts are updated
- Performs audit functions as necessary
- Light accounting duties to ensure accuracy on guests’ folios and day closure
- Ensures all daily, monthly and quarterly reporting is completed on a timely basis;
- Responsible for a cash float;
- Performs general office duties;
- Ensures the safety and well being of our guests and co-workers by maintaining acknowledge of crisis and emergency procedures;
- Completion of Night GSA’s duties when working the overnight shift alone.
Benefits
- Complimentary upgrades
- Extended stays
- Discounted stays across Fairmont & Raffles properties
- Special dining and wellness discounts
- Paid Time Off
- Medical, Dental and Vision Insurance
- 401K
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities
- Discounted rates at in house gym
- Employee Assistance Program
- Discounted rates on local city bikes membership
- Discounted Pet Insurance
- Life & ADD insurance
- Short term Disability Insurance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
