Weekends Night Dispatch Representative
Charger Logistics
•Onsite
About The Position
Charger Logistics Inc. is a world-class asset-based carrier with locations across North America. With over 20 years of experience providing the best logistics solutions, Charger Logistics has transformed into a world-class transport provider and continues to grow. We are looking for dynamic individuals with a passion for helping people to join our fast-paced Customer Service team. We are an entrepreneurial-minded organization that welcomes and supports individual ideas and strategies.
Requirements
- Recent college or university degree in Marketing or Business-related field is required
- Ability to understand the business processing requirements using technology and conceptualize creative solutions to implement them
- Strong knowledge and understanding of the sales planning process
- Strong verbal, written, and presentation skills & strong interpersonal and customer relation skills
- Strong negotiation skills with proven closing ability
- Ability to function independently with little or no supervision as well as function in a team environment
Nice To Haves
- 2+ years of sales and account management experience in transportation and logistics field is preferred
- Previous experience in an analyst role and or in pricing function is an asset
- Experience working B2B sales involving complex deals is an asset
Responsibilities
- Monitor and track active shipments throughout weekend overnight hours, maintaining real-time visibility and service performance.
- Communicate with customers, drivers, and internal teams regarding shipment status, delivery schedules, and operational issues.
- Update customer portals, systems, and shipment records with accurate and timely information.
- Coordinate pickup and delivery appointments and ensure customer requirements are met.
- Identify, escalate, and resolve service disruptions, delays, load recoveries, and other operational exceptions.
- Handle customer inquiries and complaints, providing timely solutions and follow-up.
- Prepare and distribute overnight reports, ensuring all critical updates and exceptions are communicated to the daytime operations team.
- Maintain accurate documentation and collaborate effectively with customers, carriers, and internal stakeholders.
Benefits
- Professional growth career
- Competitive pay package
- Performance-based bonus
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
