Representative, Dispatch

Ezee Fiber•Houston, TX

23h•Onsite

About The Position

The Dispatch Representative is responsible for ensuring the seamless coordination of jobs for our field technicians, enabling timely service for installations, repairs, and maintenance. This position requires strong attention to detail, effective problem-solving abilities, and the capacity to thrive in a fast-paced, dynamic environment.

Requirements

High school diploma or equivalent required
2+ years of experience in dispatch, scheduling, or quota management, preferably in telecommunications, utilities, or field services.
Strong problem-solving, multitasking, and communication abilities in a high-volume environment.
Familiarity with dispatch software, workforce management tools, and Microsoft Office Suite.
Familiarity with customer record systems and Microsoft Office tools.
Strong typing skills (40+ WPM).
Highly organized, detail-oriented, and an effective communicator with peers and leadership.
Comfortable working independently and managing multiple tasks in a fast-changing environment.
Able to troubleshoot issues and accurately assess customer needs.
Strong multitasking and time management abilities.
Positive attitude with a passion for delivering excellent service—both over the phone and in person.
Must be flexible and available to work nights and weekends as needed.

Responsibilities

Assign and schedule jobs efficiently to technicians based on availability, location, and priority.
Monitor job progress and provide real-time updates and route optimizations to technicians.
Maintain clear and consistent communication with field technicians, supervisors, and customer service teams.
Use dispatching software (GLDS) to track job status and technician workload.
Quickly adapt job assignments in response to cancellations, reschedules, or urgent requests.
Ensure all jobs are completed within expected timeframes and in compliance with SLAs.
Identify workflow bottlenecks and escalate complex issues to the Dispatch Supervisor.
Accurately document customer interactions, service requests, dispatch activities, and technician assignments.
Uphold company policies and procedures throughout the dispatch process.