Night Desk Clerk | The Lark (Full Time)
About The Position
Columbia Hospitality is seeking an exceptional individual to join our team as a Night Desk Clerk. We are a people-first organization, ignited from the inside to succeed on the outside. We are a tight-knit, inclusive, values-driven team and we trust one another to have each other’s backs. We show up every day with open hearts, an inclusive mindset, and a genuine respect for those around us. We have fun, grow together, and strive to leave a positive lasting impression on everyone we meet. This role is responsible for the day-to-day night operations of the property, including front desk operations, and financial reconciliation and reporting. The ideal candidate will follow all procedures to ensure that all front office activities and services meet or exceed established standards and goals, while maintaining a safe and secure environment for guests and team members.
Requirements
- Minimum 1 year hospitality experience required.
- Strong written and verbal communication skills required.
- Strong computer skills: Full knowledge of Microsoft Office with an emphasis on Outlook, Excel and Word.
Nice To Haves
- 2 year hotel/clerk experience strongly preferred.
- Previous experience in cash handling and computerized Point of Sale system strongly preferred.
- Bi-lingual skills preferred (English/Spanish).
- Strong problem solving and conflict resolution skills.
- Ability to understand and apply labor and industry-specific laws and regulations.
- Must possess basic negotiation skills and strong customer relations skills.
Responsibilities
- Oversight of the day to day night operation of the property including front desk operations, and financial reconciliation and reporting.
- Follows all procedures to ensure that all front office activities and services meet or exceed the established standards and goals.
- Ensures confidentiality of all guest information and pertinent hotel data.
- Assists guests, team members, and vendors during their shift.
- Maintains a safe and secure environment for guests and team members.
- Reports security concerns and problematic situations immediately to the General Manager or appropriate party.
- Responds and works to resolve guest issues and concerns as necessary.
- Evaluates patterns or trends in guest concerns in order to plan and implement corrective actions.
- Provides regular and on-going communication with all departments in order to keep staff informed of updates, changes and/or problematic situations.
- Ensures front office, reception area, lobby and storage areas are clean and organized.
- Ensures all equipment is properly maintained and functioning.
- Ensures all equipment is used only as intended.
- Completes property walks routinely to monitor guest safety and security.
- Ability to park and retrieve guest vehicles.
- Ability to secure property by walking up and down halls to make sure appropriate doors are securely locked.
Benefits
- Hourly Pay: $23/hr.
- Get Paid Daily
- Paid Time off & Holiday Pay
- Medical, Dental, Vision, Disability, 401K
- HSA/FSA Plans -with employer contribution
- Discounted Lodging, Dining, Spa, Golf, and Retail
- Employee Assistance Program “Columbia Cares”
- Volunteer Opportunities
- Committee Participation Opportunities
- Task Force Work Opportunities
- Online Learning Platform to Help You Grow!
- Third Party Perks (Including discounts on Pet Insurance, Rental Cars, Movie and Concert Tickets, Theme Park and Attractions & so much more)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
