Concierge - The Lark

Holland Partner GroupOakland, CA
Onsite

About The Position

Holland is seeking a dependable, customer service-oriented professional to join our dedicated property management team at our beautiful community, The Lark, in Oakland, California. The following functions are typically that of a Concierge, however, should the Concierge need assistance with any of the below functions, the Property office staff should provide support.

Requirements

  • High school diploma or equivalent is required.
  • One to two years of customer service or hospitality experience required.
  • Excellent communications and organizational abilities.
  • Intermediate to advanced computer literacy to include knowledge of all MS Office programs and the internet
  • Basic office organizational skills: filing, supplies inventory and ordering, mailing/shipping, office equipment upkeep/contract maintenance
  • Ability to deal well with people and develop a positive rapport
  • Strong diplomacy skills
  • Good verbal and written communication skills
  • Independent decision making ability
  • Ability to accurately perform basic to intermediate mathematical functions
  • Initiative and resourcefulness
  • Strong customer service orientation
  • Position requires ability to work any of the seven days of the week, 52 weeks of the year.
  • Due to property staffing limitations, it is extremely critical that individuals be able to work their scheduled hours plus any other hours necessary to complete the job.
  • Position requires the incumbent to serve on-call, as scheduled or necessary.
  • Ability to lift or move up to 40 pounds.
  • Position requires use of basic office equipment including computer, telephone, facsimile, and photocopier.
  • Position may require individuals to furnish their own vehicle or to use a vehicle provided by the property to transport customers, tools and/or supplies around the property.
  • Persons must be able to drive the vehicle without jeopardizing the safety of themselves, fellow employees and residents.
  • Position requires individuals to wear appropriate maintenance uniform
  • Hearing and visual ability to observe and detect signs of emergency situations
  • Fluency in English both verbally and non-verbally

Nice To Haves

  • A college degree or related coursework is preferred.
  • Minimum of one year sales experience is preferred.

Responsibilities

  • Meets and greets all visitors to and Residents of the property, providing customer support and information about the community, both in-person and via telephone.
  • Represents Holland Residential and the community in a professional and friendly manner at all times.
  • Provides miscellaneous services and information to Residents, at their request, as well as signs for and distributes deliveries.
  • Acts as a liaison for Residents and management, ensuring excellent communication, and maintaining documentation of all interactions and follow-up regarding Resident issues.
  • Maintains accurate knowledge of all information regarding the community, including pricing, availability, unit floor plans, and amenities as well as the condition of all vacant units, models and common areas.
  • Maintains a working knowledge of all marketing efforts and assists Management staff with developing promotions and advertisements.
  • Regularly inspects the community grounds, common areas, models, vacant units, and office areas.
  • Offers recommendations to the managers regarding compliance and/or needed improvements.
  • Adhere to the company’s safety programs, policies and procedures.
  • Participate in company training classes, as required.
  • Handle all resident issues in a timely manner, providing proper documentation and informing Property Manager as needed.
  • Assists in developing and participates in various leasing programs to ensure their success.
  • Be well versed with current market studies.
  • Stay apprised of new communities, specials and promotions in the area.
  • Develop and implement resident retention programs and activities.
  • Assists Property Manager in the execution and delivery of lease renewal notices.
  • Prepare renewal paperwork as guided by Property Manager instruction.
  • Understands and applies principles of Fair Housing.
  • Responsible for understanding Landlord-Tenant laws.
  • Follows guidelines of community operating budget.
  • Becomes active in the local business community and develops a rapport with the residential community.
  • Assists in creating the community newsletter.
  • Organizes, attends and monitors various community recreational and social activities.
  • Maintains a positive relationship with all Administrative and Maintenance staff to ensure excellent inside customer service, teamwork and accountability.
  • Maintains confidentiality of sensitive documents and information regarding both Resident’s personal information, and confidential information regarding Holland Partner Group.
  • Represents the community and Holland Residential in a professional manner at all times.
  • Conforms to company apparel standards and sets a positive example for all associates
  • Perform all other duties as directed by the Property Manager, and assist the overall team effort in any way possible.

Benefits

  • health care benefits (Medical, Dental, Vision, HSA, FSA)
  • income replacement (Long-term Disability)
  • retirement savings through our 401(k), including employer match.
  • Supplemental benefits are also available (Accident, Hospital Indemnity, Critical Illness, Short-term Disability, Commuter FSA)
  • Employee Assistance Program (EAP)
  • Tuition Reimbursement.
  • Paid Time Off (PTO)
  • state mandated Paid Sick Leave
  • paid holidays
  • Volunteer Time Off (VTO)
  • Sabbatical after every 5 years of service.
  • profit share programs.
  • Housing discounts may be available dependent on the property, ownership approval, and unit availability.
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