Night Auditor, Pryamid Lake Lodge

Pursuit Collection•Jasper, AB

2d•Onsite

About The Position

At Pursuit, we offer more than just a place to visit; we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world-class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience. What ties it all together are the friendly faces you’ll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable. This job is a full-time, year-round position beginning June 2026. Staff accommodation available. The starting wage for this role is $19.00/hour. In the Night Audit role, you will work within the team of other hotel and Jasper staff to personalize the guest experience at the Pyramid Lake Lodge, providing nighttime supervision and guest service at the Front Desk between 11pm and 7am. The Night Audit, in addition to Front Desk Agent duties, performs the daily cash control duties and should enjoy working autonomously and independently.

Requirements

Enjoy working autonomously and independently
Current Alberta Pro Serve Certification (Required)
Organization and time management skills are a must
Previous cash handling, hotel front desk, hotel night auditing experience, assets
Guest service-oriented mindset and enjoys working in a team environment
Friendly, approachable, interactive nature
Ability to think outside the box with quick, thoughtful judgement and a positive attitude
Able to perform assigned duties with a high level of attention to detail, speed, consistency, follow through and under minimal supervision
Able to lift 50 pounds (suitcases, laundry bags and mail)
Enjoy working with a team in a busy, fast-paced environment
Meet the grooming and appearance standards
Exceptional guest-service skills and a friendly, approachable, interactive nature
Seeking mature, energetic, dependable candidate that is self-motivated with little supervision
Very important: must be flexible to work mornings, evenings or night shifts as required

Nice To Haves

a passion for making a difference for each guest and employee is the most important aspect of this position!

Responsibilities

Providing nighttime supervision and guest service at the Front Desk between 11pm and 7am
Educating guests on Pursuit Attractions and guiding them through the purchasing process
Provide a professional, friendly and efficient check-in and check-out process
Answering and directing phone calls and emails
Coordinating efforts to accommodate guest requests
Knowledge of Maestro, Expedia, Booking.com, Wizard
Maintaining cleanliness of Lobby and and guest areas
Operate the point of sale system with accuracy and efficiency, the responsible handling of cash, credit cards, and cash out forms
Communicate with co-workers and management, forward observations and comments in a timely fashion
Uphold the high standard of environmental stewardship expected for all employees
Other duties as assigned