Night Auditor - Trailhead Lodge

POWDR • Bend, OR

1d • Onsite

About The Position

The Night Auditor is a dependable, detail-oriented overnight role responsible for supporting Trailhead Lodge operations during nighttime hours while ensuring accurate daily financial reconciliation, guest safety, and property security. Reporting to the Trailhead Lodge General Manager / Guest Experience Manager, this position plays a key role in maintaining a calm, secure, and guest-ready environment at a year-round hospitality property. This role is well-suited for an individual who is comfortable working independently, exercising sound judgment, and handling overnight responsibilities with professionalism and discretion. While this position does not include managerial or supervisory duties, it serves as the primary overnight point of contact for guests and facilities-related issues, supporting a seamless transition between operating days.

Requirements

• High school diploma or equivalent required.
• Prior hospitality, front desk, audit, or overnight operations experience preferred.
• Strong attention to detail, accuracy, and follow-through.
• Comfortable working independently during overnight hours.
• Clear communication skills and professional demeanor.
• Comfortable working in a fast-paced, multi-system environment while maintaining guest confidentiality and financial accuracy.
• Ability to learn and navigate PMS, POS, reservation, and CRM systems.
• Experience with hotel PMS platforms (e.g., StayNTouch, Cloudbeds, Roommaster, Maestro, Mews, or similar).
• Proficient with Microsoft 365 tools, including Outlook, Word, Excel, and Teams.
• Ability to perform physical tasks required by the role, including standing, walking the property, and assisting guests as needed.
• Ability to work overnight hours and perform outdoor checks in varying weather conditions.
• Minimum 2 + years in a similar role
• Ability to shovel snow and walk on steep and uneven surfaces.
• Minimum Age Requirement: 21+

Responsibilities

• Prepare next-day arrival reports, room assignments, and guest notes to support efficient morning check-in operations.
• Review upcoming arrivals for special requests, VIPs, group reservations, early arrivals, and service considerations.
• Verify departure and early checkout lists and ensure billing accuracy.
• Document and communicate overnight notes, incidents, and operational updates for the daytime Guest Experience and Facilities Maintenance teams.
• Ensure front desk systems are updated and prepared for a smooth transition to the morning staff.
• Support limited food and beverage services, including lobby offerings, grab-and-go items, and non-alcoholic beverages.
• Process retail and grab-and-go transactions accurately through the POS system.
• Maintain cleanliness, organization, and presentation of retail and food offerings.
• Communicate restocking or supply needs to the Guest Experience Supervisor.
• Work collaboratively with Guest Experience Attendants, the Guest Experience Supervisor, Night Audit, Housekeeping, and Facilities teams.
• Follow daily priorities, schedules, and guidance provided by the Guest Experience Supervisor.
• Remain open to coaching, learning, and growing toward future leadership opportunities.
• Support a positive, team-oriented work environment centered on hospitality and shared accountability.
• Conduct routine overnight property walks to monitor safety, cleanliness, and facility conditions.
• Observe and report maintenance, safety, or security concerns to the appropriate department or on-call contact.
• Support overnight response to guest-impacting issues in coordination with Facilities, Guest Services, or on-call leadership.
• Follow all established emergency, safety, and incident response procedures.
• Work is performed independently overnight with established procedures, training, and leadership guidance.
• Reliability, discretion, attention to detail, and sound judgment are essential.
• Serves as a trusted overnight presence supporting guest safety, operational accuracy, and readiness for the next business day.
• Document overnight activity, incidents, and service observations for daytime teams.
• Communicate clearly with leadership regarding overnight issues, operational concerns, and guest experience insights.
• Support seamless daily operations by minimizing guest disruption during transitions or unplanned situations.
• Works collaboratively with Guest Experience Attendants, Lodge Services, Facilities, department leaders, and Trailhead Lodge leadership.
• Interfaces with property management system vendors, guest experience technology partners, and operational support teams as needed after hours.
• Maintain a calm, professional, and guest-focused presence overnight.
• Follow all procedures, documentation standards, and security protocols.
• Maintain confidentiality of guest, financial, and operational information.
• Demonstrate reliability, accountability, and professionalism in a low-supervision environment.
• Maintain a clean, professional appearance aligned with Trailhead Lodge standards.
• Remain approachable and situationally aware in guest-facing areas.
• Adapt to evolving operational needs and assume additional duties as assigned.

Benefits

• Free employee season pass and free or discounted dependent(s) season pass
• Free and discounted friends & family day passes
• Free transportation to & from Bend, Sunriver, and La Pine
• Discounts across the resort (food & beverage, retail, rentals, lessons & more)
• Employee housing program
• 401k with up to 5% company match & immediate vesting
• Discounter daycare onsite at Mt. Bachelor
• Local & national discounts (YETI, Burton, Dell, Subaru, Nokian, Sunriver Golf, Mammut, & more)
• Free reciprocal access for employees to other POWDR resorts & 50% day passes at IKON pass resorts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED