Front Desk Agent/Night Auditor - Mountaineer Lodge
About The Position
The Mountaineer Lodge is seeking a Front Desk Agent / Night Auditor to join their team. This role involves a combination of day/evening front desk shifts and overnight audit shifts (11pm–7am). The ideal candidate will deliver warm, professional guest service while ensuring accurate financial reconciliation during night shifts. This position reports to the Front Desk Manager and requires the ability to work both collaboratively and independently in a mountain location. The Mountaineer Lodge is a family-owned property with 80 rooms, offering warm hospitality, standard rooms and suites, complimentary breakfast, and laundry facilities for guests.
Requirements
- Hospitality/guest service experience an asset
- Strong English communication and problem-solving skills
- Excellent attention to detail and accuracy (especially for audit work)
- Basic computer skills
- Self-motivated, able to work independently overnight
- Team player with professional appearance and positive attitude
- Second language an asset (German, Dutch, French, Korean, Chinese, Japanese)
- Valid Canadian work permit required
- Criminal Record Check required
Nice To Haves
- WebRezPro experience a plus (training provided)
Responsibilities
- Welcome guests, perform check-ins/outs, issue keys, and explain amenities & local attractions
- Manage reservations (phone, online, walk-in)
- Provide concierge services, recommend activities, arrange bookings
- Handle payments, cash/credit transactions, and folios
- Answer phones, resolve minor complaints, coordinate with housekeeping
- Maintain a clean, organized front desk area
- Complete shift-end cash summaries
- Provide friendly service to arriving/late-night guests (check-in/out, concierge)
- Process reservations and telephone inquiries
- Post room charges, taxes, and folios accurately
- Verify and balance all daily accounts, resolve discrepancies
- Run end-of-day audit, prepare financial reports
- Conduct security walk-arounds and ensure building safety
- Maintain clean work area; perform light public-area tasks (towel folding, tidying) during quiet periods
- Follow all Occupational Health & Safety policies
Benefits
- affordable shared housing available
- health benefits
- staff events and activities
- summer retention bonus
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
