Night Auditor/Overnight Front Desk Agent

Omni Hotels & Resorts•Corpus Christi, TX

13h•Onsite

About The Position

This team member will ensure the appropriate checking in and checking out of guests in a courteous and professional manner while maintaining four star/four diamond standards and the accurate completion of the night audit process. Additionally, they will be responsible for handling guest issues and forwarding along as needed. Omni Corpus Christi Hotel is located in the heart of the Marina District and offers stunning bay or city views. Guests can enjoy resort-style amenities like a heated indoor/outdoor pool, full-service dining, and wellness services. The hotel is minutes from top attractions like the Texas State Aquarium and USS Lexington. With 24,000 square feet of event space and 465 well-appointed rooms, it's a place to relax and recharge. Omni Corpus Christi Hotel fosters a culture that values learning, growth, and inclusivity, offering opportunities for advancement and a workplace where everyone can thrive. Full-time associates enjoy a comprehensive benefits package and the opportunity to grow.

Requirements

High propensity for customer service.
Previous cash handling experience required.
Previous full service hotel/resort front office experience required.
Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone.
Ability to work cohesively with co-workers both within and outside of department.
Ability to think clearly, quickly and make concise decisions.
Ability to prioritize, organize and follow up.
Ability to work well under pressure, dealing with many arrivals and departures within a short period of time, as well as guest issues, requests and concerns.
Ability to handle stressful situations, while maintaining a calm and welcoming demeanor.
Ability to stand for prolonged periods of time.
Requires working overnight shift.

Nice To Haves

Previous night audit experience strongly preferred

Responsibilities

Oversees the overnight operations of the hotel.
Timely and accurate preparation of the Daily Report (Daily Business Summary DBS).
Expeditious and diplomatic resolution of guest problems.
Fully knowledgeable in all emergency procedures.
Accurate preparation of VIP, complimentary, house use rooms, and out of order lists.
Ensure proper registration of guests and credit procedures are followed.
Distribution of all nightly reports.
Efficient processing of guaranteed no show billings.
Maintain current back up reports.
Handling Express Check-Outs ensuring their completion.
Ensuring adherence to all systems and control procedures.
Ensuring that third shift Night Audit checklist and responsibilities are completed.
Balancing of daily postings and revenue