Front Desk Agent/Night Auditor
About The Position
This role involves greeting and communicating cordially with guests, promptly and professionally checking them in and out of the hotel. The agent will assist in pre-registration and blocking of reservations when necessary. A key responsibility is to promptly, accurately, and efficiently know how and where to post all charges. The agent must have complete working knowledge of the Front Office computer or manual system, including all daily transactions and those which are not performed often. Accurate cash handling is essential, including receiving cash, checks, and credit card information from guests for payment of hotel charges and making change correctly. The agent will review any reservations with special requests and work to block rooms accordingly. Knowledge of hotel rates and discounts, and how to handle each, is required. The agent must also have working knowledge of reservations and procedures, including how to take same-day reservations (in approximately 2 minutes) and know and follow cancellation and relocation procedures when necessary.
Requirements
- High work ethic and self-initiative
- Ability to work varying schedules to include nights, weekends, and holidays
- Enjoys working as and being part of a team that provides great experiences for our Guests!
Nice To Haves
- Complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
- Knowledge of hotel rates, discounts and how to handle each.
- Working knowledge of reservations and procedures, including how to take same day reservations.
Responsibilities
- Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel.
- Assist in pre-registration and blocking of reservations when necessary.
- Promptly, accurately, and efficiently post all charges.
- Manage cash handling, including receiving cash, checks, and credit card information from guests for payment of hotel charges and making change correctly.
- Review any reservations with special requests and work to block rooms accordingly.
- Take same-day reservations in approximately 2 minutes.
- Follow cancellation and relocation procedures when necessary.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
