Dual Front Desk Agent|Night Auditor

Donohoe Hospitality Services

2d•Onsite

About The Position

Hyatt Place National Mall offers a unique opportunity to be part of a vibrant and dynamic environment in the heart of Washington D.C. Employees are surrounded by world-renowned attractions such as the Smithsonian museums, and historical landmarks, providing an enriching and educational backdrop to their daily work. The hotel's prime location also means easy access to exciting entertainment options like concerts at The Anthem, waterfront dining experiences, and leisurely strolls along the nearby District Wharf. Joining the team at Hyatt Place National Mall means being part of a community that values exceptional guest experiences and offers a stimulating and rewarding workplace. The Night Auditor/Front Desk Agent plays a crucial role in ensuring the smooth operation of the hotel during the overnight hours. The Night Auditor/Front Desk Agent is responsible for auditing, balancing, and consolidating departmental ledger accounts to maintain accurate financial records. In addition, prepares various hotel operating reports that provide valuable insights into the hotel's performance. This role also handles the requests and transactions of hotel guests, ensuring their needs are met promptly and efficiently. The Night Auditor/Front Desk Agent is essential in maintaining the hotel's high standards of service and operational excellence throughout the night.

Requirements

Excellent communication and interpersonal skills.
Proficiency in using hotel management software.
Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
Strong problem-solving skills and a customer-centric approach.

Nice To Haves

Minimum of 2 years of experience in a similar role within the hospitality industry preferred.

Responsibilities

Post all daily room charges and outstanding balances.
Reconcile all revenue totals of cash and credits against the revenue report.
Verify and prepare registration for incoming guests.
Operate the hotel phone system, transfer calls, and take messages for guests and staff.
Manage guest reservations, including modifications and cancellations.
Conduct guest check-ins and check-outs in accordance with hotel and brand standards.
Address guest inquiries, requests, and complaints, coordinating with other departments to fulfill special requests.
Notify housekeeping and maintenance of any reported issues with guestrooms and hotel grounds.
Provide guests with information about the hotel and local attractions.
Generate and print required operational reports.
Verify transactions from each front desk shift.
Finalize daily transactions, including completing daily income and F&B revenue reports.
Maintain the cleanliness and organization of the Front Office area.
Perform cashier duties, including cashing travelers’ checks and posting phone and miscellaneous charges to guest accounts.
Adhere to in-house procedures to ensure the security of guests and employees, and be familiar with hotel emergency procedures.
The hotel operates 7 days a week, 24 hours a day. Department schedules must accommodate fluctuating business demands and employees may be asked to work shifts other than those they prefer or normally work.
Employees are required to adhere to all work rules, procedures, and policies established by the hotel, including, but not limited to, those contained in the employee handbook.