Front Desk Agent Night Auditor

Holiday Inn Express & Suites Chicago South-Lansing•Lansing, IL

21h•Onsite

About The Position

The Holiday Inn Express & Suites CHICAGO SOUTH – LANSING is known by many as the premiere hotel in the Chicago South suburbs for service & quality. Our people are the key to our success, and we hope to bring more like-minded individuals on-board to support our vision of creating a Great Hotel Guests Love. We are an 80-room hotel located at 2323 172 nd St. (172 nd & Torrence Ave) in Lansing, IL and offer various amenities for our guest’s convenience & enjoyment – including our popular Express Start breakfast buffet (complimentary), an indoor pool, fitness center, business center, and meeting space. If you’d like to join a winning team with a great culture, please apply now!

Requirements

High school diploma or equivalent.
Previous hotel-related experience preferred or equivalent customer service experience.
Excellent interpersonal skills and a warm demeanor.
Ability to communicate with public, hotel staff, and management in a professional manner.
Knowledge of surrounding areas and local events.
Ability to understand and adhere to proper payment methods.
Able to properly secure guest information.
Ability to learn safety, emergency, and accident prevention policies and procedures.
Skilled in the use of front office equipment.
Knowledge of proper telephone etiquette.
Ability to work a flexible schedule, including weekend, holidays, and overnight.

Nice To Haves

Experience with HOTEL KEY is a plus.
Possesses a working knowledge of the reservations department.

Responsibilities

Checks front office accounting records for accuracy and compiles information for the hotel's financial records.
Tracks room revenues, occupancy percentages, and other front office operating statistics.
Prepares summary of cash, check and credit card activities, reflecting the hotel's financial performance for the day.
Posts room charges and room taxes to guest accounts.
Process guest charge vouchers and credit card vouchers.
Verifies all account postings and balances.
Summarizes results of operations and prepares reports for management.
Performs duties of the Front Desk Agent.
Take same day reservations and future reservations when necessary and knows cancellation procedures.
Knows room locations, types of rooms available, and room rates.
Registers arriving guests and assigns rooms.
Reports any unusual occurrences or requests to their manager.
Manages and resolves all guest complaints in a professional and courteous manner.
Processes guest check-outs and handles monetary transactions.
Maintains customers' privacy.
Maintains a high level of professional appearance and demeanor.
Communicates all pertinent information to other colleagues and department heads.
Responsible for maintaining neat and orderly workspace.
Performs other duties as assigned.