Night Auditor

Full House Resorts, Inc•Rising Sun, IN

10d•Onsite

About The Position

The Night Auditor is responsible for reconciling hotel reports with cashier reports, answering and assisting with calls to Guest Services, PBX, and Front Desk areas, and accurately inputting reservations into the property reservations system. This role also involves accurately checking guests in and out, posting charges, and working towards daily maximization and occupancy rate goals. The Night Auditor provides superior service to all customers, assigns casino patrons to the correct promotion or event blocks, and adds/updates patron information in the ACSC system. Accurate data entry into all hotel and casino systems is crucial, as is completing daily reports and checklists. The position also requires notifying the GSC/Hotel Supervisor of any inventory shortages and assisting with baggage and coat check services. A key responsibility is to immediately inform the on-site IGC Agent, Security, and Supervisor on Duty of any Internal Control or State Regulation violations related to gaming activity. Other duties include performing miscellaneous tasks as assigned, knowing and properly using office equipment, and maintaining complete knowledge of departmental policies, procedures, and service standards.

Requirements

Previous computer experience preferred.
High school diploma or equivalent.
Knowledge of hotel and casino systems preferred.
Good customer service skills.
Outstanding verbal and written communication skills.
Ability to communicate clearly and accurately with all external and internal customers.
Must be detail oriented and able to handle several tasks concurrently.
Strong math skills.
Must be able to work any shift including weekends, evenings and holidays.
Indiana Gaming Commission Occupational License – Level 2.

Nice To Haves

Knowledge of hotel and casino systems preferred.

Responsibilities

Reconcile hotel reports with cashier reports.
Answer and assist with calls to Guest Services, PBX, and Front Desk areas.
Accurate reservations input into property reservations system (ACSC, SPIRIT, PMS).
Accurate checking in and checking out/posting of hotel’s guests.
Responsible for the daily maximization and occupancy rate goals.
Provide superior service to all customers.
Assign casino patrons to the correct promotion or event blocks along with the appropriate number of entries.
Add/update patron information in ACSC (e.g. address, phone number, etc.).
Responsible for accurate data entry into all hotel and casino systems.
Complete daily reports and checklists as determined by the manager.
Notifies the GSC/Hotel Supervisor of any inventory shortages with room blocks or event blocks.
Assist in baggage and coat check customer service.
Provide service to internal and external customers which reflects the company culture of Satisfaction, Togetherness, Appreciation and Recognition. (S.T.A.R.).
Responsible for immediately informing on-site IGC Agent on duty, Security and Supervisor on Duty of any Internal Control or State Regulation violations related to gaming activity of which you commit, witness or become aware; must report pursuant to company Self-Reporting Policy.
Perform miscellaneous duties as assigned.
Responsible for knowledge and proper use of office equipment.
Must maintain complete knowledge of departmental policies, procedures and service standards.