Night Auditor (Overnight) - Best Western Downtown Phoenix

Sunridge Hotel Group•Phoenix, AZ

6d•Onsite

About The Position

This is a weekend overnight position, covering 11pm-7am on Saturday and Sunday. The Night Auditor accommodates guests of the hotel and performs Night Audit duties.

Requirements

Problem Solving - Identifies and resolves problems in a timely manner
Customer Service - Responds promptly to customer needs; Responds to requests for service and assistance
TeamWork - Contributes to building a positive team spirit
Diversity - Shows respect and sensitivity for cultural differences; Promotes a harassment-free environment
Organizational Support - Follows policies and procedures including but not limited to, dress code policies
Adaptability - Able to deal with frequent change, delays, or unexpected events
Attendance/Punctuality - Is consistently at work and on time
Dependability - Follows instructions, responds to management direction; Completes tasks on time or notifies appropriate person with an alternate plan
Initiative - Asks for and offers help when needed
Planning/Organizing Prioritizes and plans work activities; Uses time efficiently
Professionalism - Treats others with respect and consideration regardless of their status or position
Quality - Demonstrates accuracy and thoroughness; Applies feedback to improve performance; Monitors own work to ensure quality
Quantity - Meets productivity standards; Completes work in timely manner
Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly
Less than high school diploma; or 1-3 months related experience and/or training; or equivalent combination of education and experience

Responsibilities

Greets, registers, and assigns rooms to guests
Handles confidential information, including guest records, with a high degree of integrity
Promptly and effectively deals with guest requests and complaints
Answers and routes calls as appropriate; takes guest messages with accuracy
Responsible for cash drawer contents and transactions during shift
Maintains accurate records including cash flows, registration cards, reservation cards, and property walks
Answers inquiries pertaining to hotel services; registration of guests; and travel directions
Assists with sales and marketing efforts as directed by the General Manager
Offers and properly handles requests for wake-up calls
Records pertinent guest information in the pass on log
Follows hotel's property specific Night Auditor checklist
Ensures hotel safety and security by making sure front doors are locked and secure at the appropriate hour as well as swimming pool area gates
Runs end of day night audit reports in hotel's PMS system
Sends in required reports to corporate office
Leaves copies of required reports in General Manager's box
Delivers express check-out receipts
Sets up breakfast bar in the morning according to brand standards and under direction from General Manager
Makes sure front desk, lobby and common areas are clean and organized
Performs laundry functions as directed
All other duties as assigned