Night Auditor 11pm-7am

Wright Investments•Arlington, TN

18h

About The Position

We are seeking a dependable, professional, and detail-oriented Night Auditor to join the Front Office team. This role provides overnight guest service while completing the hotel’s daily financial and operational closeout procedures. It combines Guest Service Agent responsibilities with overnight accounting, reporting, payment verification, and hotel security awareness. The Night Auditor works independently, handles guest concerns, maintains accurate records, and helps prepare the hotel for the next business day. The position is scheduled from 11 p.m. to 7 a.m. Weekend and holiday availability may be required based on business needs.

Requirements

Strong attention to detail and accuracy.
Basic accounting and mathematical skills.
Comfort using computers and hotel systems.
Strong problem-solving abilities.
Professional verbal and written communication skills.
Ability to work independently during overnight hours.
Dependability and punctuality.
Ability to remain calm and professional when handling guest concerns.
Strong organizational and time-management skills, with the ability to multitask in a hotel environment.
Flexible availability, including weekends and holidays based on business needs.
Ability to stand or sit for extended periods, walk throughout the Front Desk and designated hotel areas as necessary, operate computers, telephones, printers, and standard office equipment, and perform routine physical activities associated with Front Office operations.

Nice To Haves

Previous hotel Front Desk or Night Audit experience.
Customer-service or cash-handling experience.
Experience with hotel property-management systems.
Experience processing guest payments and reviewing folios.
Knowledge of Marriott guest-service standards and Marriott Bonvoy.
Experience completing daily financial or accounting closeout procedures.

Responsibilities

Welcome and assist guests professionally; perform accurate check-ins and check-outs; help with reservations, room assignments, hotel information, and special requests.
Answer telephone calls, respond to guest questions and service requests, provide appropriate service recovery, and escalate serious concerns when necessary.
Maintain guest privacy and confidentiality, monitor Front Desk activity overnight, and communicate important information to the morning Front Desk and management teams.
Complete assigned night-audit procedures; review guest accounts and folios; verify room charges, payments, adjustments, and other transactions; and investigate discrepancies when possible.
Follow procedures for credit-card authorization and declined payments, process applicable charges, and balance Front Desk transactions and assigned financial activity.
Complete nightly reports and documentation, close the business day according to hotel procedures, and prepare reports and information for management and the following shift.
Assist with new and existing reservations; review arrivals, departures, room assignments, and room availability; monitor guestroom status; and coordinate room-status concerns with Housekeeping or management.
Review special requests and important information for upcoming arrivals.
Monitor overnight hotel activity, follow emergency and security procedures, report suspicious activity or safety concerns, respond to noise complaints and other guest concerns, and prevent unauthorized access to restricted areas.
Contact management or emergency services when appropriate under established procedures.