Part Time Night Auditor

Kimpton Hotels & Restaurants • Charlotte, IA

3h

About The Position

The Guest Service Agent (Overnight) handles guest registration and check-out, PBX operations, and mail and message services while providing outstanding guest service. The role advocates for the hotel, creates personal guest experiences, and builds relationships that encourage guests to return. The position also supports overnight hotel operations, including room assignments, cash and transaction balancing, room availability monitoring, and following hotel security and emergency procedures.

Requirements

• High school diploma or GED required.
• Flexible schedule and ability to work overnight shifts, weekends, and holidays.
• Ability to work well under pressure while handling many arrivals and departures within a short period.

Nice To Haves

• Previous experience in a front desk or customer-facing role.
• Knowledge of the immediate area, services, attractions, and events.
• Familiarity with hotel systems and operations, and ability to enter information accurately.

Responsibilities

• Review arrivals, note special requests, and block rooms as needed.
• Check hotel guests in and out in a confident, professional, and friendly manner.
• Answer phone calls promptly and knowledgeably, providing complete and accurate information.
• Complete the appropriate AM, PM, or Overnight checklist by the end of the shift.
• Pre-assign hotel rooms, including rooms for VIPs, repeat guests, package bookings, and guests with special requests.
• Follow established key control policy.
• Ensure proper credit policies are followed.
• Submit lost-and-found articles with a completed lost-and-found report.
• Know and follow fire and emergency procedures.
• Open, secure, and balance the daily shift bank, including counting and verifying cash, check, and credit card transactions.
• Verify the credit limit report.
• Monitor room availability throughout the shift.
• Review the hotel's daily selling status using the yield management system.
• Attend a department meeting once a month.
• Communicate with other departments by telephone and/or radio.

Benefits

• Paid time off.
• Medical, dental, and vision insurance.
• 401(k).
• Other benefits for eligible employees.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED