Night Auditor/ Front Desk

TRU By Hilton - Stoughton • Stoughton, WI

60d • Onsite

About The Position

The Night Auditor is responsible for all aspects of Guest Relations, including the check-in/check-out process, handling inquiries, making or modifying reservations, running night audit reports, and providing recommendations to enhance the guest experience. The role also involves occasional cleaning or assisting other departments as needed. The ultimate goal is to ensure a pleasant and comfortable experience for guests during their stay.

Requirements

• Flexibility to work in shifts and report for scheduled shifts.
• Ability to work with little or no supervision while meeting high-performance standards.
• Excellent organization skills.
• Ability to follow instructions.
• High School Diploma or GED.
• Computer literacy.
• Ability to effectively communicate with guests in a professional manner.
• An energetic and outgoing personality.
• Demonstrate teamwork.

Nice To Haves

• AA or Bachelors Degree.
• Work experience in Customer Service in the Hospitality Field.
• Experience with hotel operation systems.

Responsibilities

• Manage the check-in/check-out process.
• Handle all guest inquiries.
• Make or modify reservations.
• Run night audit reports.
• Provide recommendations for things to do and places to eat.
• Improve the guests' stay in any way possible.
• Occasionally clean or assist other departments as needed.
• Ensure a pleasant and comfortable experience for guests.
• Provide a welcoming environment at all times.
• Handle cash and credit cards accurately.
• Protect guest information and ensure privacy.
• Attempt to resolve complaints immediately and take ownership of situations.
• Complete all Brand and Company Training in a timely manner.
• Strive to achieve 100% guest satisfaction.
• Complete any work or projects assigned by supervisor.

Benefits

• Employer Matching 401K Retirement Plan
• Medical Insurance
• Dental Insurance
• Vision Insurance
• FREE life insurance
• Vacation Pay
• Holiday Pay
• Management training

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED