Asbury Inn & Suites Night Auditor - Variable Hour

Asbury Theological Seminary•Wilmore, KY

8h•Onsite

About The Position

Serve as a liaison between Asbury Inn & Suites and our guests in the areas of reservations, hospitality, and shuttle services. Reconcile cash drawer, computer, and credit card machine while performing the daily night audit. This position requires a high level of understanding of the customer service industry. Welcome guests, anticipate guest needs, and administer front desk functions.

Requirements

Excellent interpersonal communication skills as needed to interact with the public, including the ability to read, write, speak, and understand English well
Strong attention to detail
Ability to perform basic mathematical calculations and cash drawer procedures to include bank reconciliation and basic bookkeeping procedures
Ability to demonstrate a presence of hospitality and professionalism as needed to represent ATS to the general public
Ability to be self-motivated and go above and beyond minimum expectations in order to ensure guests experience quality customer service
Ability to solve problems and make appropriate decisions/recommendations
Ability to maintain strict confidences and comply with policies and the ability to communicate policies with clear boundaries when dealing with the public
Skill in operating a computer and the ability to learn a new computer software program (innRoad) with training
Valid driver's license and good driving record
Have or be able to obtain a Food Handler's Certification

Nice To Haves

Preference will be given to current Asbury Seminary students

Responsibilities

Process the daily night audit
Run reports from the computer and credit card machine
Reconcile cash drawer, computer reports, and credit card reports
Process the daily transmittal (deposit)
Account for the cash drawer
Assist with the daily operations of Asbury Inn & Suites
Represent Asbury Seminary in welcoming guests, alumni, prospective students, and Seminary officials by creating an atmosphere of hospitality
Answer the phone and make, delete, or edit reservations in the computer system
Direct calls as necessary and take messages for guests
Perform check-in/check-out procedures: enter data, collect payments, hand out keys, etc.
Respond to and problem-solve guest concerns that arise during the shift
Answer guest questions regarding ATS and the community; provide directions to/from the Seminary and places in the area
Handle emergency situations by contacting the appropriate personnel
Perform minor cleaning duties
Process airport shuttles to and from Asbury Inn & Suites
Provide security for Asbury Inn lobbies and hallways
Serve as the Seminary switchboard
Set up breakfast and restock food and supplies
Attend monthly mandatory staff meetings
Work on holidays and Seminary breaks as assigned
Become an Asbury Seminary approved driver and operate airport shuttle transportation if necessary
Adhere to Asbury Inn policies & dress code
Responsible for knowing proper emergency procedures
Responsible for knowing area attractions and services
Responsible for knowing Asbury Inn & Suites services & amenities