Asbury Inn & Suites Front Desk - Variable Hour

Asbury Theological Seminary•Wilmore, KY

22h•Onsite

About The Position

Serve as a liaison between Asbury Inn & Suites and our guests in the areas of reservations, hospitality, and shuttle service. Welcome guests and administer front desk functions. Assist with the daily operations of the Asbury Inn & Suites: Represent Asbury Seminary in welcoming guests, alumni, prospective students and Seminary officials by creating an atmosphere of hospitality. Answer the phone in a professional manner and make and/or edit reservations in the computer system. Direct calls as necessary and take messages for guests. Perform check-in/check-out procedures: enter data, collect payment, process key cards, record guests who are staying in each room, etc. Respond to and problem-solve guest concerns that arise during the shift. Answer guest questions regarding ATS and the community; provide directions to/from the Seminary and places in the area. Handle emergency situations by contacting the appropriate personnel. Process airport shuttles requests between Asbury Inn & Suites and local airports. Provide security for Asbury Inn & Suites lobbies and hallways. Serve as the Seminary Switchboard when needed. Account for the cash drawer.

Requirements

Excellent interpersonal communication skills as needed to interact with the public, to include the ability to read, write, speak and understand English well.
Exhibit strong attention to detail.
Ability to demonstrate a presence of hospitality and professionalism as needed to represent ATS to the general public.
Ability to be self-motivated and go above and beyond minimum expectations in order to ensure guests experience quality customer service.
Ability to organize and prioritize work in order to meet deadlines and handle multiple tasks.
Ability to perform basic mathematical calculations and cash drawer procedures.
Ability to solve problems and make appropriate decisions/recommendations.
Ability to maintain strict confidences and comply with policies, to include the ability to communicate policies with clear boundaries when dealing with the public.
Ability to learn and retain information in order to meet guests needs and operate the reservation software.
Skill in operating a computer and the ability to learn a new computer software program (Skytouch) with training.
Valid driver’s license and good driving record.

Responsibilities

Represent Asbury Seminary in welcoming guests, alumni, prospective students and Seminary officials by creating an atmosphere of hospitality.
Answer the phone in a professional manner and make and/or edit reservations in the computer system.
Direct calls as necessary and take messages for guests.
Perform check-in/check-out procedures: enter data, collect payment, process key cards, record guests who are staying in each room, etc.
Respond to and problem-solve guest concerns that arise during the shift.
Answer guest questions regarding ATS and the community; provide directions to/from the Seminary and places in the area.
Handle emergency situations by contacting the appropriate personnel.
Process airport shuttles requests between Asbury Inn & Suites and local airports.
Provide security for Asbury Inn & Suites lobbies and hallways.
Serve as the Seminary Switchboard when needed.
Account for the cash drawer.
Attend mandatory monthly staff meetings.
Work during the summer, holidays, and other Seminary breaks as assigned.
Provide clerical support and complete other duties as assigned by the Director of Guest & Auxiliary Services and the Front Desk Manager.
Become an Asbury Seminary approved driver and operate airport shuttle transportation if necessary.
Adhere to Asbury Inn & Suites policies and dress code.