Night Auditor
About The Position
Juniper Preserve, located in Bend, OR, is pleased to announce an excellent career opportunity for a full-time Night Auditor! We are seeking a driven individual who is eager to learn, contribute, and grow within a fast-paced hospitality-focused property organization. As part of Troon, you’ll contribute to a global leader in golf and community management. Hourly Rate: $22.00 hourly Shift: 8:30pm-5:00am Friday through Tuesday Summary: The Night Auditor's primary duty is to perform the established close of day functions for hotel and F&B operations. Represents the management in the absence of a department manager. Night Auditors will troubleshoot operational issues and/or guest and employee situations. Responsible for loss prevention and ensuring the safety of all people on property.
Requirements
- To perform this job successfully, an individual must be able to perform each duty satisfactorily.
- The requirements above are representative of the knowledge, skills, and or abilities required.
- Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Responsibilities
- Daily arrivals/ departures/ house count.
- Features and services of the resort.
- Hours of operation for each outlet.
- Parking facilities, layout, and procedures.
- Reconcile daily department receipts, follow up on discrepancies.
- Perform all close of day tasks in SMS Host/ Touch programs.
- Ensure all departments are properly closed and ready for the next business day.
- Generate various reports: Trace, Arrivals, Departures, Flash, Daily import to GL
- Assist late arriving guests with check in processes or guest requests.
- Proficiency in check-in procedure
- Ability to perform room orientation
- Assist guests with luggage.
- Acquire and deliver items per guest request.
- Scrutinize Night Audit procedures to improve efficiency, notify management of areas for improvement.
- Document staff incidents as they occur, follow up in necessary areas.
- Respond to all emergencies as established in the Emergency procedure guide.
- Prepare guest incident reports and accident reports and ensure follow up.
- Scrutinize daily arrivals and departures to ensure accuracy of guest information, rooming details, and special requests. Ensure delivery of welcome amenities.
- Follow up on email communications and guest concerns in a timely manner.
- Communicate with staff and management to identify problems and suggest solutions.
- Maintain operations of equipment and stock front desk with supplies as needed.
- Prepare a Daily Activities sheet and ensure accuracy of information.
- Receive, analyze, and follow up on guest concerns and issues.
- Communicate concerns to management for follow up.
- Organize group arrivals and departures; ensure billing accuracy on group city ledgers.
- Regularly inspect guest history to ensure accuracy and encourage staff to utilize guest history.
- Consistently strive to maximize revenue and occupancy, taking into consideration budgeted revenues and expenses.
- Assist Welcome Cottage with nightly rounds as needed
- Manages workflow effectively and in an organized and timely manner.
- Able to effectively handle multiple tasks.
- Regular and reliable attendance.
- Incorporates safe work practices in job performance.
- Maintains a professional standard at Juniper Preserve to include but not limited to appearance.
- Interaction with members, associates, guests of the resort, verbal discussions and written correspondence.
- Does not discuss work related issues with members and guests.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
