Night Auditor

Lodging Dynamics•Livingston, MT

10d•Onsite

About The Position

Greet guests upon arrival, check them in and provide them with any information they need to enjoy their stay. Process invoices, post checks to vendors and distribute employee checks. Respond to guest complaints, requests and emergencies. Reconcile all accounts in a timely manner. Verify that all EOD work has been performed by other departments. Schedule guest wake-up calls and reservations for the following day. Respond to guest inquiries, concerns and complaints as needed. Answer phones and place reservations.

Requirements

Excellent communication and math skills
2+ years' experience in customer service or hospitality
Able to learn computer functions and other on-the-job skills
Strong eye for details
Good problem-solving skills
Ability to multitask
Solid customer service skills
Strong written and verbal communication skills
Exceptional customer service skills

Nice To Haves

Learn about the hotel and all of our amenities
Assisting the front desk team
Show the guests how your team can provide the best guest service
Key contributor to the overall guest experience

Responsibilities

Greet guests upon arrival, check them in and provide them with any information they need to enjoy their stay
Process invoices, post checks to vendors and distribute employee checks
Respond to guest complaints, requests and emergencies
Reconcile all accounts in a timely manner
Verify that all EOD work has been performed by other departments
Schedule guest wake-up calls and reservations for the following day
Respond to guest inquiries, concerns and complaints as needed
Answer phones and place reservations