Night Auditor, The Stanford Park Hotel

Woodside Hotel Group Ltd.•Menlo Park, CA

11d•Onsite

About The Position

The Stanford Park Hotel is seeking a Night Auditor to join their outstanding team. This position will audit, balance and report on the various areas of the hotel (e.g. food and beverage outlets, rooms/front desk, etc.) to provide accurate, timely information and to ensure company and Hotel policies and procedures are followed and to prevent fraud. The role also responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services, and responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.

Requirements

The ability to effectively deal with internal and external customers some of whom will require high levels of patience, tact and diplomacy to diffuse anger, collect accurate information and resolve conflicts.
Ability to access and accurately input information using a moderately complex computer system.
Able to communicate in a positive and clear speaking voice.
Excellent organizational skills.
Ability to operate a personal computer, cash register and calculator.
Able to compile facts and figures.
Ability to read, listen and communicate effectively in English both verbally and in writing.
Excellent comprehension and literacy required for reading daily reports, numbers, etc.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Meets legal age requirements for the position.

Nice To Haves

The ability to speak additional languages other than English is preferred.
High school diploma is preferred.
Any combination of education and experience equivalent to graduation from high school or any other combination of education, training or experience that provides the required knowledge skills and abilities.
Prior Hospitality experience is preferred.
CPR Certification preferred.
Food Handler certification preferred.

Responsibilities

Audit, balance and report on all food and beverage outlets (e.g. restaurants, lounges, banquets, room service) cash and credit operations to include but not limited to checks, over/short figures/tally sheets, deposits, counts, house charges, promotional materials, postings, etc. and reset all registers to ensure accurate, timely information.
Audit, balance, post and report on the front desk to include but not limited to; room charges, phone calls, zero balance folios, corrections, adjustments, taxes, disputed charges, over/short figures, deposits, etc., to ensure accuracy and verify proper cash handling procedures are followed.
Audit, balance and prepare, verify and report on Room information to provide rooms management with a picture of how they are performing.
Prepare and input statistics and income journal sheets for preparation of daily reports.
Balance and close all bank ticket codes, daily.
Run night audit final after insuring all revenues are in balance nightly.
Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guest are satisfied and in rooms as requested.
Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell.
Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.
Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service.
Perform the duties of a Front Desk Clerk including express checkouts.
All other duties as assigned by the supervisor.