Night Auditor

Stonebridge Hospitality Associates•Denver, CO

2d•Onsite

About The Position

The Night Auditor closes the hotel business day by balancing revenues and receipts, performing bookkeeping activities, and providing overnight guest services. The role supports smooth hotel operations through check-ins and check-outs, reservations, guest assistance, income audits, and attention to security and hotel standards. The position is full-time and non-exempt, based in Denver, Colorado, and reports to the Front Office Manager/Accounting Manager. The pay rate is $20.29. Work is primarily indoors, with frequent computer and telephone use and extended periods of sitting. The role involves occasional standing, walking, and lifting items up to 10 lbs. Overnight work is required, including weekends and holidays. Reasonable accommodations may be made for qualified individuals with disabilities.

Requirements

Proficiency in basic bookkeeping and balancing financial transactions.
Strong verbal and written communication skills.
Proficiency with property management systems and office software.
Excellent customer service and problem-solving skills.
Ability to work independently and make decisions with minimal supervision.
Strong attention to detail and organizational skills.
Availability to work overnight shifts, including weekends and holidays.

Nice To Haves

Previous experience in a hospitality or customer service role.

Responsibilities

Greet, register, and assign rooms to hotel guests.
Verify customer payment methods and process credit authorizations.
Maintain accurate room-availability and guest-account records using the property management system.
Balance daily receipts and revenues and conduct income audits on posted revenues.
Assist guests with check-outs, review accounts, and resolve discrepancies.
Answer phone calls promptly, direct inquiries, and address guest needs.
Coordinate with overnight housekeeping or maintenance staff to resolve guest issues.
Make and confirm reservations and enter data accurately.
Provide information about hotel services and local attractions.
Document guest feedback and escalate issues to management when necessary.
Perform nightly bucket checks to ensure compliance with hotel standards.
Help maintain overnight security and safety by monitoring guest activity and access.