Night Auditor

Tharaldson Hospitality•Upper Marlboro, MD

1d•$17 - $19•Onsite

About The Position

Be the Friendly Face Our Guests Remember! Are you a night owl? Sleep during the day, stay up through the night? If this describes you then apply for our Night Audit position! In this extremely important role, you will be a champion guest service agent to ensure guest needs are met and that the hotel is prepared for the next day. We are hiring for a Night Auditor! Could this be you? If you're friendly, dependable, and enjoy helping others, Tharaldson Hospitality Management wants you! Our Guest Service Agents are often the first and last person a guest interacts with during their stay. You'll play an important role in creating a positive guest experience while working with a supportive team and gaining valuable hospitality experience. With 90 hotels nationwide and continued growth ahead, Tharaldson offers opportunities to build your skills and advance your hospitality career.

Requirements

Desire to work overnight shifts
A friendly, positive attitude and genuine desire to help others.
Strong communication and customer service skills.
Ability to remain professional and calm when handling guest concerns.
Ability to handle confidential guest information with integrity.
Basic computer and cash-handling skills.
Reliable and dependable attendance.
Ability to work a flexible schedule, including evenings, weekends, and holidays as business needs require.
Ability to keep accurate accounts of cash, checks and credit transactions
Ability to manage and keep accurate accounts of cash, checks and credit transactions
Passionate about hospitality and creating an exceptional guest experience.
All other duties as assigned.

Nice To Haves

6 months – 1+ year of Night Audit experience preferred
High school diploma or equivalent preferred.
No hotel experience? No problem! We value a great attitude, willingness to learn, and a passion for providing excellent service.

Responsibilities

Welcome guests with a friendly and professional attitude.
Keeps accurate accounts of cash, checks and credit transactions
Handles confidential information, including guest records, with a high degree of integrity
Makes daily deposits (as applicable)
Verifies room charges and rates; verifies register has appropriate starting cash
Manages daily paperwork including occupancy report, guest list, cash drawer summary, balance sheet, account summary, history file, and housekeeping report
Submits reports to corporate office as appropriate
Monitors room availability
Blocks rooms and handles guest requests
Performs and documents security walks on a regular basis
Has a thorough knowledge of emergency procedures and implementation of procedures
Prepares continental breakfast on time; replenishes breakfast items as needed
Performs duties of a Guest Service Agent, including laundry functions as directed
May be required to make management decisions in manager’s absence
All other duties as assigned.