Night Auditor-Hotel Retlaw Fond du Lac, WI
About The Position
Hotel Equities is seeking a dependable, service-oriented Night Auditor for Hotel Retlaw in Fond du Lac, Wisconsin. The position supports hotel operations and delivers professional guest service throughout arrival, stay, and departure. It assists guests with requests, reservations, payments, information, and service recovery while helping maintain smooth daily operations and achieve operational and business goals. The role requires completing assigned shift responsibilities, maintaining effective handoffs, and following hotel procedures. Duties may evolve based on business needs.
Requirements
- High school diploma or equivalent preferred.
- Previous hotel, front desk, customer service, or related experience preferred.
- Strong verbal and written communication skills.
- Basic computer and cash-handling skills.
- Ability to remain professional and composed while resolving guest concerns.
- Ability to work flexible hours, including nights, weekends, and holidays, as needed.
- Ability to stand and walk for extended periods and move throughout the front office area.
- Ability to sit, bend, reach, and lift as needed to complete job duties.
- Ability to occasionally lift and carry supplies or equipment up to 25 pounds.
- Ability to use computers, phones, tablets, and standard office equipment for extended periods.
Nice To Haves
- Experience with Property Management Systems (PMS).
- Experience with Point-of-Sale (POS) systems.
- Experience with Microsoft Office Suite.
- Experience with hotel guest-service and communication platforms.
Responsibilities
- Welcome guests and provide friendly, professional service throughout their stay.
- Process arrivals, departures, reservations, payments, and guest requests accurately.
- Respond promptly to questions, concerns, and special requests.
- Resolve routine guest issues and escalate concerns to management when appropriate.
- Maintain accurate guest information, records, and shift documentation.
- Communicate effectively with housekeeping, maintenance, sales, and other hotel departments.
- Promote hotel services, amenities, and relevant guest opportunities.
- Follow cash-handling, security, privacy, and hotel operating procedures.
- Monitor the lobby and front desk area to maintain a welcoming and organized environment.
- Complete assigned shift responsibilities and maintain effective communication during handoffs.
- Perform other duties as assigned.
Benefits
- Medical, dental, and vision insurance.
- Paid vacation, sick time where required by state law, and holidays.
- 401(k) retirement plan.
- Employee Assistance Program.
- Career growth opportunities and leadership development programs.
- Reduced hotel rates throughout the company's portfolio.
- Employee referral program.
- Life insurance.
- Flexible Spending Account (FSA).
- Exclusive third-party discounts for shopping, travel, entertainment, and more.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
