Clay Brook Night Auditor (Front Desk)

Alterra•Warren, VT

37d•Onsite

About The Position

Clay Brook, a four-star luxury slope side residency at the heart of Sugarbush Resort's Lincoln Peak Village, is searching for a Front Desk Agent with a strong eye for guest service. This is a full-time year-round 5-day/week opportunity with night shifts! Shifts are from 11pm-7am. This job pays $21 per hour.

Requirements

Professional personality
Ability to maintain a friendly, responsive, helpful, and knowledgeable attitude while juggling many demands and sometimes difficult guests
Availability for a flexible workweek (including holidays and weekends)
General computer knowledge
Timely and reliable attendance

Nice To Haves

Experience at a hotel/front desk
Previous use of SMS or other reservations systems
Experience with cashier/customer service

Responsibilities

Greeting owners/guests
Answering phones
Checking owners/guests in/out
Providing information about the resort and the Mad River Valley
Processing charges in selling resort products/services
Responding to owner/guest needs
Balancing owner/guest accounts
Working with the resort's information systems and different departments
Ensuring positive, accurate, prompt, and courteous service while putting the guest's interests first
Taking care of delegated tasks assigned by manager and following/completing your shift checklist

Benefits

Free skiing + riding privileges at Sugarbush and across the family of Alterra Mountain Company resorts for all eligible employees and their dependents
Free or discounted IKON pass
Discounted golf perks
Health & recreation center membership for eligible employees and their dependents
Vacation and sick time for eligible employees
Generous discounts on food & beverage, apparel, and outdoor gear
Medical, dental, vision, life, AD&D, short term & long-term disability insurance, EAP, HSAs, FSAs
401(k) plan with generous company match
Paid parental leave of up to 6 weeks for eligible employees
Employee housing (subject to availability)