Night Auditor

Highgate Hotels•Wheat Ridge, CO

About The Position

The Night Auditor reconciles hotel cashier transactions, reviews and compiles management reports, and ensures the accuracy of guest billings and city ledger transactions. The role communicates concerns and related issues to all levels of management and performs guest service agent duties as needed, including check-in, check-out, switchboard operation, and reservations. The position requires working with financial information and data, prioritizing tasks to meet deadlines, and cross-training in other accounting or hotel-related areas. It also involves auditing and reconciling financial and statistical reports, cashier transactions, and credit card activity; preparing daily and month-end reports; processing data; and keeping management informed of unusual operational or financial events. The Night Auditor helps ensure guest satisfaction, handles guest requests, and responds to governmental inquiries.

Requirements

High school diploma or equivalent and/or one year of progressive experience in a hotel or related field.
Computer knowledge and skills.
Ability to work with and understand financial information and data, including basic arithmetic.
Ability to prioritize and multitask to meet deadlines.
Ability to communicate effectively, verbally and in writing, with employees and guests at all levels.
Ability to listen to, understand, and clarify concerns raised by employees and guests.
Ability to understand and apply complex information and data from various sources.
Ability to maintain confidentiality of information.
Ability to maintain a warm, friendly, attentive, courteous, and service-oriented demeanor.
Ability to work flexible and sometimes long hours.
Ability to perform sedentary work, exerting up to 10 pounds of force occasionally and a negligible amount frequently or constantly.

Nice To Haves

Guest service experience preferred.

Responsibilities

Perform guest services functions as required, including checking guests in and out, taking reservations, and handling wake-up calls.
Audit and reconcile financial and statistical reports.
Prepare and distribute required daily reports according to hotel standards.
Prepare and distribute month-end reports.
Audit and reconcile Front Desk and Food & Beverage cashier work.
Audit, reconcile, consolidate, and transmit credit card transactions in a timely manner.
Ensure the accuracy of reported numbers and statistics.
Input and update financial information in the corporate communications network.
Perform required daily, weekly, monthly, and annual data-processing system functions.
Inform management of unusual operational or financial events and deviations from policies or procedures.
Ensure overall guest satisfaction and handle guest requests.
Respond to governmental inquiries upon receipt.
Attend required hotel meetings and training.
Maintain regular attendance, personal appearance, grooming, and compliance with hotel standards and regulations.
Identify problem areas, assist in implementing solutions, and handle operational problems effectively.
Maintain confidentiality and show initiative by anticipating guest or operational needs.
Perform other duties as requested by management.