Night Auditor

MCR • Englewood, CO

3d • $19 - $20 • Onsite

About The Position

The Night Auditor supports hotel operations during overnight shifts, completing audit-related reports and sending them by the designated time on the overnight checklist. The role also includes following overnight security procedures, receiving and noting incoming mail, and contributing to a clean, safe, well-organized hotel and a welcoming guest experience. Team members are expected to provide friendly service, respond to guest concerns with urgency, follow operational checklists and handover procedures, and collaborate with colleagues as business needs require.

Requirements

• Must be at least 18 years old.
• Must have a positive attitude and willingness to learn.
• Must be able to understand and follow established guidelines and procedures.
• Must work well in stressful, high-pressure situations.
• Must be effective at listening to, understanding, clarifying, and resolving concerns raised by coworkers and guests.
• Must be able to communicate information and ideas clearly.
• Must have a desire to serve all guests.
• Must read, write, understand, and communicate effectively in English.
• Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays.
• Must arrive and clock in on time, clock out at the scheduled shift ending time unless otherwise directed, and never work off the clock.
• Must clock in and out for breaks at the designated scheduled times.
• Must provide sufficient notice as directed by a supervisor when calling out for a scheduled shift.
• Must be able to stand or remain stationary for long periods, including 3–4 hours at a time.
• Must be able to type and operate computers and other office machinery or devices, perform 10-key operation and data entry, dial a telephone, and manually manipulate objects, handles, tools, or controls.
• Must be able to bend, stoop, crouch, lift and transport supplies weighing up to 25 pounds, and move throughout the hotel and rooms.
• Must be able to visually inspect details at close and long range.

Nice To Haves

• Experience in hospitality, service, a consumer-facing franchise, or a related field.

Responsibilities

• Greet guests warmly throughout their stay and use their names when possible.
• Contribute to guest satisfaction and address challenging guest situations with hospitality and urgency.
• Maintain knowledge of hotel features, amenities, technology, groups, and events.
• Answer incoming calls using the approved greeting and friendly phone etiquette.
• Keep front- and back-of-house workspaces clean and organized, and help clean guest rooms and public spaces as needed.
• Complete operational checklists accurately and at designated times.
• Prepare accurate, timely shift handover reports.
• Wear an approved clean uniform, nametag, and maintain grooming standards.
• Complete and send hotel audit-related reports by the designated time on the overnight checklist.
• Follow overnight security measures, including locking exterior entrances at designated times, following late-arrival protocols, and following procedures for safety and security issues.
• Receive and note incoming mail as required by the daily shift checklist.
• Communicate clearly and professionally and collaborate with team members.
• Perform other job-related duties or instructions as assigned.

Benefits

• Hotel discounts
• Weekly pay
• Paid time off
• Retirement options
• Referral bonuses
• Career advancement and upward mobility
• Health, dental, and vision insurance available after 30 days of employment for full-time team members

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed