Night Auditor - InterContinental Mark Hopkins

IHG•San Francisco, CA

2d•Onsite

About The Position

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Night Auditor, you'll play a vital role in ensuring our guests receive exceptional overnight service while maintaining the accuracy and integrity of daily financial operations. You'll provide a warm and professional welcome to late-arriving guests, assist with overnight requests, complete end-of-day accounting procedures, and help prepare the hotel for a successful new day.

Requirements

Excellent communication and interpersonal skills with the ability to provide outstanding guest service during overnight hours.
Strong problem-solving and decision-making abilities, with the confidence to work independently.
High attention to detail and accuracy when handling financial transactions and completing audit procedures.
Comfortable using property management systems, computers, Microsoft Office applications, and basic accounting functions.
Strong organizational and time management skills with the ability to prioritize multiple responsibilities.
Ability to remain calm, professional, and responsive during emergencies or high-pressure situations.
Flexibility to work overnight shifts, including weekends and holidays.
Fluency in the local language is required; additional language skills are an asset.
High school diploma or equivalent required.
Previous experience in hotel front desk, guest services, night audit, accounting, or a related hospitality role is preferred.
Physical ability to stand for extended periods and occasionally lift, push, or pull objects weighing up to 50 lbs (23 kg), which may involve bending, kneeling, and reaching.

Nice To Haves

A college or university degree in Hospitality, Business, or Accounting is considered an asset.

Responsibilities

Be the welcoming face of the hotel during overnight hours, delivering exceptional guest service with every interaction.
Greet and acknowledge IHG One Rewards members and returning guests, in person or over the phone.
Check guests in and out efficiently while processing room assignments, issuing room keys, and verifying identification.
Handle guest inquiries, requests, concerns, and emergencies professionally, resolving issues independently whenever possible and escalating to management when needed.
Process cash, credit card, and other payment transactions accurately.
Complete the nightly audit by balancing daily revenue, reconciling accounts, preparing financial reports, and ensuring all transactions are posted correctly.
Verify and correct discrepancies between front office, food and beverage, and other hotel departments as part of the end-of-day close.
Prepare reports and documentation for hotel management and the incoming morning team.
Monitor hotel security throughout the night by conducting routine property walks, following safety procedures, and responding appropriately to incidents or emergencies.
Answer incoming phone calls, manage reservations, and identify opportunities to enhance the guest experience through room upgrades or additional services.
Maintain a clean, organized, and professional front desk area throughout the shift.
Take pride in your appearance and represent the brand with professionalism at all times.
Stay informed of daily hotel events, arrivals, departures, and operational updates to provide accurate information to guests.
Assist with additional operational or administrative duties as needed to support the overnight operation.