Night Auditor
Hacienda Del Sol Resort•Tucson, AZ
•Onsite
About The Position
The Night Auditor ensures a smooth transition between daily hotel operations by completing front office closing and opening procedures, performing nightly audit tasks, and providing exceptional service to guests throughout the overnight shift.
Requirements
- Flexible availability, including the ability to work overnight shifts.
- Previous customer service and/or hospitality experience preferred.
- Strong communication, basic math, and problem-solving skills.
- Ability to learn hotel systems, computer applications, and job-specific procedures.
- Exceptional customer service and interpersonal skills.
- Ability to work independently and manage responsibilities with minimal supervision.
Responsibilities
- Greet guests, process check-ins and check-outs, and provide information about the property and local amenities.
- Maintain knowledge of room types, locations, rates, services, and activities.
- Manage guest room keys and oversee access to safe deposit boxes.
- Audit and balance daily reports and verify completion of end-of-day (EOD) tasks across departments.
- Schedule wake-up calls, process reservations, and prepare guest bills for next-day departures.
- Answer phones, respond to guest inquiries and complaints, and provide exceptional customer service.
- Run nightly audit and EOD computer functions to ensure accurate reporting.
- Process reservation cards, record receipts, balance cash drawers, and follow all cash-handling procedures.
- Facilitate the secure storage of guest valuables in the hotel safe.
- Report unusual occurrences, guest requests, or operational issues to management.
- Follow all safety, security, and emergency procedures.
- Maintain a clean, organized, and professional front desk area.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
