Night Auditor

MCR Hotels•Minneapolis, MN

9d•Onsite

About The Position

The MCR standard is to provide clean, friendly, well-organized and safe hotels for our guests. This role is responsible for completing all hotel audit-related reports by the designated time on the overnight checklist, ensuring overnight security measures are followed for a safe environment, and receiving and noting all incoming mail as required per the daily shift checklist. The Night Auditor is expected to greet guests happily, use their names whenever possible, contribute to guest satisfaction, handle challenging guest situations with hospitality, possess strong knowledge of hotel features and amenities, be aware of and support hotel events, understand relevant technology, and answer incoming calls with friendly service. Cleanliness is a team effort, and all team members are expected to pitch in to clean as needed. Operational checklists must be completed accurately and on time, and shift handover reports must be accurate and timely. Team members must wear a clean, approved uniform, be well-groomed, and wear a nametag at all times. Communication between team members should be clear, honest, and professional. A 'can-do' attitude and willingness to collaborate are essential for creating a welcoming environment for guests and a positive workplace.

Requirements

Must be 18 years of age or older.
Must have a positive attitude and willingness to learn.
Must be able to understand and follow established guidelines and procedures.
Must work well in stressful, high-pressure situations.
Must be effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by co-workers and guests.
Must be able to convey information and ideas clearly.
Must have a desire to serve all guests.
Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays based upon the demands of the hotel.
Must arrive and clock in on time for every shift worked and clock out at the scheduled shift ending time, unless otherwise directed.
Must clock in/out for breaks at the designated time.
Must provide sufficient notice as directed by the supervisor when calling out for a scheduled shift.
Regularly required to stand or remain in a stationary position for long periods of time (3-4 hours at a time).
Regularly required to type on and operate computers and other office machinery or devices, do 10-key operation and data entry, dial a telephone, manually manipulate objects, handles, tools, and/or controls.
Regularly required to bend, stoop, crouch, lift and transport supplies of up to 25 pounds throughout the hotel, and move throughout the hotel and the rooms.
Regularly required to inspect and visually observe details at close range (within a few feet) and from long range.
Must be able to read, write, understand and communicate with others effectively using the English language.

Nice To Haves

Experience in a hospitality, service, consumer-facing franchise or related field preferred.

Responsibilities

Complete all hotel audit-related reports and send them out by the designated time on the overnight checklist.
Follow overnight security measures to ensure a safe environment for all team members and guests, including locking exterior entrances, following protocols for late arriving guests, and handling safety and security issues.
Receive and note all incoming mail as required per the daily shift checklist.
Greet guests happily upon arrival and throughout their stay with a smile.
Use guests’ names whenever possible.
Contribute to great guest satisfaction scores.
Handle challenging guest situations with hospitality and a sense of urgency.
Possess strong knowledge of all features of the hotel facility and amenities.
Be aware of and support all groups and events at the hotel.
Understand relevant technology for the role.
Answer all incoming calls with friendly service using the approved greeting.
Keep all areas, both front and back of the house, clean and well-organized.
Pitch in to clean guest rooms and public spaces as needed.
Greet every guest happily with a smile, by name if possible, while cleaning.
Complete all operational checklists accurately and at the designated times.
Ensure handover reports are accurate and on time for effective shift-to-shift communication.
Wear a clean, approved uniform and be well-groomed per the Team Member Handbook, wearing a nametag and smiling at all times.
Communicate clearly, honestly, and professionally with team members.
Exhibit a 'can-do' attitude, willing to stretch beyond traditional role to meet business needs.
Collaborate with team members to create a welcoming environment for guests and an effective, positive workplace.