Houseperson, Housekeeping - InterContinental Mark Hopkins

IHG•San Francisco, CA

9d•$32 - $34•Onsite

About The Position

At InterContinental Mark Hopkins, every detail contributes to creating memorable guest experiences. As a Houseperson, you play an essential behind-the-scenes role in maintaining the cleanliness, organization, and presentation of our guest rooms and public areas. Working closely with the Housekeeping team, you help ensure our hotel consistently delivers the exceptional standards of luxury, comfort, and service our guests expect. This position is represented by UNITE HERE Local 2.

Requirements

Strong commitment to providing excellent guest service.
Ability to work independently and as part of a team in a fast-paced environment.
Strong attention to detail and organizational skills.
Ability to communicate effectively with guests and colleagues.
Flexibility to work various shifts, including weekends and holidays.
Ability to frequently lift, carry, push, and pull up to 50 pounds and remain active throughout the shift.

Nice To Haves

Previous housekeeping, hospitality, janitorial, or hotel experience preferred.
Experience working in a luxury hotel or resort environment is a plus.

Responsibilities

Support Room Attendants by delivering linens, towels, guest supplies, and amenities throughout the hotel.
Maintain housekeeping closets, storage areas, and service corridors in a clean, organized, and well-stocked condition.
Respond promptly to guest and operational requests, including delivering amenities, cribs, rollaway beds, and other guest items.
Collect and transport soiled linens, trash, and recycling from guest room floors and designated areas.
Assist with deep cleaning projects and special housekeeping assignments as needed.
Ensure public areas, back-of-house spaces, and employee areas remain clean, presentable, and welcoming.
Report maintenance concerns, safety hazards, lost and found items, and guest service opportunities to the appropriate department.
Follow all hotel safety, sanitation, and security procedures.
Work collaboratively with colleagues across departments to support seamless hotel operations and exceptional guest experiences.