Night Auditor - Ka Haku, a Hilton Club

Hilton Grand Vacations•Honolulu, HI

20d•$36 - $37•Onsite

About The Position

The Night Auditor is responsible for overnight Front Office operations, including guest service, auditing, and account balancing. The Night Auditor ensures all daily financial transactions are accurately reconciled, reports are completed, and systems are prepared for the next business day. This role also supports guest needs during overnight hours, requiring strong attention to detail, sound judgment, and the ability to work independently in a guest-facing environment. A strong commitment to our Spirit of Service culture and Hilton Values is expected in all interactions with guests and team members.

Requirements

1+ Years Related Experience
High School Diploma or equivalent
Strong attention to detail and ability to ensure accuracy in financial and operational processes.
Ability to analyze information, identify discrepancies, and resolve issues effectively.
Ability to work independently and manage responsibilities during overnight shifts.
Strong problem-solving skills and ability to use sound judgment in guest and operational situations.
Effective verbal and written communication skills.
Ability to provide professional and courteous guest service.
Intermediate computer skills and familiarity with front office or accounting systems.
Basic mathematical skills for auditing and reconciliation tasks.
Ability to maintain a professional demeanor in a quiet, self-directed work environment.
Ability to work overnight shifts, weekends, and holidays as required by operational needs.

Nice To Haves

Associate’s Degree or college diploma
3+ Years Related Experience
1+ Years of Supervisory experience
Prior front desk, night audit, or hospitality experience.
Experience in a resort, hotel, or timeshare environment.
Familiarity with property management systems and reporting tools.
Experience handling financial transactions or auditing processes.
Bilingual Japanese language communication skills preferred.

Responsibilities

Perform nightly audit procedures to reconcile daily revenue, transactions, and guest accounts, ensuring accuracy and completeness.
Identify and resolve discrepancies in financial reporting, ensuring issues are corrected and communicate appropriately.
Balance and verify all guest folios, accounts, and supporting documentation in accordance with company standards.
Close out daily operations in the property management system and prepare systems for the next business day.
Generate and distribute daily reports, including revenue, occupancy, and audit summaries.
Manage cash handling procedures, including deposits and reconciliation of funds.
Prepare reports and documentation to support accounting and operational review.
Perform front desk duties, including guest check-in, check-out, and assisting with guest requests during overnight hours.
Provide professional and courteous service to guests, addressing questions, concerns, and requests in a timely manner.
Monitor the property during overnight hours, reporting any safety, security, or operational concerns to appropriate departments.
Coordinate with housekeeping, engineering, and security as needed to support overnight operations.
Maintain organized records, reports, and documentation in accordance with company standards.
Support other front office and operational functions as needed.
Embody the Hilton Grand Vacations Values of Hospitality, Integrity, Leadership, Teamwork, Ownership, Now.
Complete all required Company training/compliance courses as assigned.
Adhere to Company standards and maintain compliance with all policies and procedures.
Perform other related duties as assigned.