Night Auditor/Front Desk - LINE DC

The LINE, The Ned•Washington, DC

18d•Onsite

About The Position

The LINE is a collection of hotels rooted in culture and built for discovery. Each property is a creative expression of its surroundings, designed for travelers who seek more than a place to sleep. We champion bold design, local flavor, and experiences that blur the line between hotel and neighborhood. The LINE DC offers a unique opportunity to work in a beautiful, vibrant space deeply connected to the Adams Morgan community and to play a defining role in shaping its next chapter. We are seeking a dynamic Front Desk Night Auditor to join our team who also resides in the Washington DC Ward 1 Area. If hired, be prepared to receive a Ward 1 Resident Bonus of $300. A successful candidate will have a genuine passion for the hospitality industry and an entrepreneurial spirit. This is a fast-moving business, so we are looking for the right individual to be autonomous and be able to pick up multiple tasks and projects at once. Our culture is pacey but supportive, so you must be able to work in synergy with your peers and the different departments around you. Being an active communicator who is a team player and detail-oriented is a must to ensure a uniquely brilliant service experience for our guests.

Requirements

High School diploma or general education degree (GED)
Three (3) years related experience in hospitality or service industry preferred
Strong communication skills
Collaborative spirit
Ethical Conduct
Computer Proficiency: Microsoft Office, Opera PMS
Positive Attitude
Eye for Detail
Problem solving abilities

Responsibilities

Greet every guest promptly with a smile and maintain eye contact
Establish and maintain good communications and teamwork with fellow colleagues and other departments within the hotel
Handle all guest interactions, in person and over the phone, with the highest level of hospitality and professionalism, accommodating special requests whenever possible, resolve customer complaints, assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
Check in guests, assure that guest is assigned type of room requested and the correct rate is charged.
Settle guest bills accurately
Maintain a balanced bank assigned by the hotel and make change, cash checks, exchange foreign currency as needed
Reconcile all transactions at the close of each shift
Create a friendly, comfortable and helpful atmosphere for guests that demonstrate the highest standards for gracious hospitality
Accept reservations, changes and cancellations in the absence of Reservations Department Staff
Handle guest inquiries in a prompt and courteous manner, whether personally or by introducing the guest to the appropriate department
Understand all fire/safety procedures and provide necessary assistance to guests and employees in the event of an emergency
Participate in scheduled departmental meetings and all other relevant meetings as requested