Night Audit - Home2 Suites

Witham Family Hotels•Ellsworth, ME

1d•Onsite

About The Position

Home2 Suites by Hilton is seeking a dependable and detail-oriented Night Auditor to join our Front Office team. In this full-time, year-round role, you will help ensure the smooth overnight operation of the hotel while providing exceptional guest service during evening and overnight hours. You will assist guests with check-ins and check-outs, handle overnight reporting and balancing procedures, and help maintain a safe, welcoming, and organized environment throughout the property. At Home2 Suites by Hilton, we are committed to providing modern comfort, friendly service, and an exceptional stay experience for every guest. As part of the Hilton brand family, we take pride in delivering hospitality that makes guests feel at home whether they stay one night, one week, or longer. Witham Family Hotels has been recognized as one of the Best Places to Work in Maine since 2022, and we take pride in our culture of kindness, respect, inclusion, excellence, and family. Join a company where your work matters and your expertise is valued. We are proud to be an equal opportunity employer and believe our strength lies in our differences.

Requirements

Previous front desk, customer service, or hospitality experience preferred
Previous night audit or cash-handling experience preferred
Strong attention to detail and organizational skills
Comfortable working independently during overnight hours
Strong communication and problem-solving abilities
Basic computer skills and ability to learn hotel management systems
Ability to multitask and remain calm in a fast-paced environment
Flexible availability, including weekends and holidays
Positive attitude and guest-focused mindset

Responsibilities

Greet guests warmly and provide exceptional customer service during overnight hours
Complete guest check-ins and check-outs accurately and efficiently
Perform nightly audit procedures, including balancing reports, reconciling accounts, and preparing daily financial reports
Handle guest questions, concerns, and requests professionally and promptly
Maintain accurate guest billing and payment records
Monitor hotel security and safety procedures throughout the overnight shift
Maintain cleanliness and organization of the front desk and lobby areas
Coordinate with housekeeping, maintenance, and management teams regarding overnight updates and guest needs
Answer phone calls and assist with reservations as needed
Follow Hilton brand standards, hotel policies, and operational procedures

Benefits

PTO (Paid Time Off): Earn up to 136 hours in your first year.
Health Insurance: Multiple plans, with 80% of the cost covered—including family options.
Dental & Vision Insurance: Our dental plan is a gem—up to 4 cleanings a year and more! We cover 80% of the cost. Vision plan also available.
401(k) plan: Up to a 4% match.
End of Season Bonus.
Heating Savings Program: Save on heating oil and propane through Irving and Dead River.
Core Values Program: Earn points for branded swag.
Life Insurance & AD&D: We cover the first $10,000, with additional voluntary coverage available.
Short-Term Disability: Provided at no cost.
Referral Bonus: Earn up to $1,000 per new full-time employee you refer.
Employee Discounts: Hotel stays, dining, and spa services at our properties and selected New England Inns & Resorts hotels.
Employee Recognition Programs.
Employee Assistance Program (EAP): Free and confidential counseling services.
Employee Relief Fund: Financial assistance for unexpected situations—funded primarily by our awesome team.
Annual Flu Shot Clinic.
Witham Family Hotels Gala: An annual celebration recognizing YOU!
Community Giving: The Witham Family Hotels Charitable Fund has donated over one million dollars to local organizations.