Night Audit ("Auditor/a de Turno Nocturno")

Azul Hospitality•Santa Barbara, CA

2d•$20 - $26•Onsite

About The Position

The Night Audit is responsible for recording, processing, and analyzing the day’s closing figures, completing required reports, and ensuring credit transactions are balanced. The role also serves as the Manager on Duty during nighttime hours and provides front desk services, including guest registration, checkout, cashiering, reservations, guest inquiries, and wake-up calls. The position performs the hotel’s daily audit procedures, balances and deposits receipts, prepares the front office for the morning shift, and documents overnight activities for hotel management. The role requires courteous, professional service and working knowledge of hotel services, facilities, policies, and local attractions. The Night Audit also supports hotel operations by communicating with guests and staff, handling messages and guest items, maintaining the lobby, following safety and security procedures, and completing other duties as assigned. The position is based at Moxy Santa Barbara in Santa Barbara, California, and is listed as full-time/part-time with a graveyard shift.

Requirements

High school diploma or equivalent education.
Ability to speak, read, write, and understand the primary language used in the workplace.
Good verbal, written, and electronic communication skills.
Knowledge of complex mathematical calculations and computer programs.
Basic computer skills and basic computational ability.
Knowledge of basic Windows OS, MS Office, PMS, PBX, key systems, and POS.
Excellent leadership capability and customer relations skills.
Strong organizational and communication skills, attention to detail, and ability to resolve issues analytically.
Ability to work independently and effectively handle internal and external customers with patience, tact, and diplomacy.
Ability to perform the essential functions with or without reasonable accommodation.
Regular attendance and attendance at scheduled training sessions and meetings.
Ability to work varying schedules based on hotel business needs.

Nice To Haves

Experience in the hospitality industry.
Experience in a front desk or customer service role.
Accounting experience.

Responsibilities

Act as the Manager on Duty during nighttime hours.
Greet guests and perform guest registration and checkout procedures.
Accept guest payments, maintain a house bank, cash checks, exchange currency, balance the cash drawer, and make cash deposits.
Handle cash and credit transactions and accurately balance receipts and work performed during the audit shift.
Perform daily hotel audit procedures and complete required reports, including Daily Reports, Comp Reports, Pace Reports, and other assigned reporting.
Prepare the front office for the morning shift, reset the day's business, and maintain nightly reports of overnight activities and incidents.
Acknowledge rewards members and returning guests; manage bookings, assist with reservations, and identify opportunities to upsell.
Respond courteously and professionally to guest inquiries and requests, including questions about hotel policies, services, dining, shopping, entertainment, and travel directions.
Make wake-up calls promptly and use guest names appropriately.
Act as the PBX operator and transmit and receive messages using telephone, fax, and switchboard equipment.
Post charges for rooms, food, liquor, and telephone services.
Make restaurant, transportation, or entertainment reservations for guests.
Review arrival reports and check special-request reservations for room assignments, VIP identification, billing arrangements, deposits, and department notifications.
Stay informed about promotions, daily activities, arriving VIPs, groups, conferences, special requests, and scheduled shuttles.
Assist or direct hotel guests and emergency personnel in an emergency.
Maintain lobby cleanliness and organization and assist with mail, packages, facsimiles, and guest items.
Attend scheduled training, departmental meetings, and hotel meetings.
Follow privacy, security, company, and safety procedures; report maintenance problems, hazards, accidents, and injuries.
Perform other reasonable duties requested by managers or supervisors.