Night Audit ("Auditor/a de Turno Nocturno")

Renaissance Saint Elm Dallas Downtown•Dallas, TX

50d•Onsite

About The Position

The Night Audit role records, processes, and analyzes the day’s closing figures, completes required reports, and ensures the day’s credit transactions balance. The position also serves as the Manager on Duty during nighttime hours and provides front-desk and guest services, including registration, checkout, cashiering, bookings, guest inquiries, and wake-up calls. The role completes hotel audit and reporting procedures, balances and deposits cash receipts, prepares the front office for the morning shift, and documents overnight activity for daytime management. The position performs PBX duties, communicates messages, posts charges, assists with guest reservations and requests, and helps guests with information about hotel services and local attractions. It also supports lobby cleanliness, handles guest mail and packages, follows safety, privacy, and security procedures, and performs other duties as assigned. The position is based at the Renaissance Saint Elm Dallas Downtown Hotel in Dallas, Texas, and is listed as full-time/part-time with a graveyard shift.

Requirements

High school diploma or equivalent education required.
Must be able to speak, read, write, and understand the primary language used in the workplace.
Good verbal, written, and electronic communication skills.
Knowledge of complex mathematical calculations and computer programs.
Excellent leadership capability and customer relations skills.
Detail-oriented, with strong organizational and communication skills.
Basic computer skills and basic computational ability.
Ability to deal effectively with internal and external customers, including patience, tact, and diplomacy, and to collect accurate information to resolve conflicts.
Knowledge of basic Windows OS, MS Office, PMS, PBX, key systems, and POS.
Self-driven and able to work independently.
Strong issue-resolution ability, analytical skills, and attention to detail.
Must maintain a neat, clean, and well-groomed appearance according to company and property standards.
Regular attendance is essential; attendance at scheduled training and meetings is required.
Must be able to work varying schedules to reflect hotel business needs.
Must be able to stand and maintain mobility for up to four hours, maneuver between simultaneous functions and through limited spaces, and reach other hotel departments promptly.
Must be able to lift up to 45 pounds and push or pull carts and equipment weighing up to 250 pounds.
Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening, hearing, visual acuity, and occasional bending, stooping, squatting, and stretching.
Must have finger dexterity to operate office equipment and perform picking, pinching, typing, and substantial wrist and hand movements.
Must be able to perform essential job functions with or without reasonable accommodation.

Nice To Haves

Experience in the hospitality industry preferred.
Experience in a front desk or customer service role preferred.
Accounting experience preferred.

Responsibilities

Act as the Manager on Duty during nighttime hours.
Greet arriving guests and perform guest registration and checkout procedures.
Accept payments, maintain a house bank, cash checks, exchange currency, handle cash and credit transactions, balance the cash drawer, and make cash deposits.
Acknowledge rewards members and returning guests; manage bookings and identify upselling opportunities.
Handle guest inquiries and requests courteously and professionally, and provide information about hotel policies, services, facilities, local attractions, dining, entertainment, and directions.
Perform daily hotel audit procedures and complete assigned reports, including Daily Reports, Comp Reports, Pace Reports, and other reporting.
Balance cash receipts and work performed during the audit shift, and prepare the front office for the morning shift by resetting the day’s business.
Maintain nightly reports documenting overnight activities and incidents for daytime hotel management.
Act as PBX operator, transmit and receive messages, and ensure wake-up calls are made on time using guest names.
Assist or direct hotel guests and emergency personnel during emergencies.
Post charges for rooms, food, liquor, telephone, and other services.
Make restaurant, transportation, or entertainment reservations for guests and assist with booking reservations.
Review arrival reports and verify special-request reservations, room blocks, VIP identification, billing arrangements, deposits, and notifications to other departments.
Attend scheduled training sessions and departmental and hotel meetings; remain aware of promotions, activities, VIP arrivals, groups, conferences, special requests, and shuttles.
Follow safe work practices, privacy and security protocols, and departmental and company procedures.
Maintain lobby cleanliness and organization; assist with mail, packages, facsimiles, and guest items.
Report maintenance problems, safety hazards, accidents, and injuries; perform other reasonable duties requested by supervisors or managers.