Night Audit-$300 Sign-on Bonus

Peregrine Hospitality•Hyannis, MA

About The Position

Responsible for overnight hotel operations, including verifying guest accounts, balancing charges and revenues, reconciling and completing daily front desk work, posting rooms, closing the day, and preparing reports for relevant departments. The role also performs front desk agent duties and assists with Front Office operations to support guest service and financial performance. It includes overseeing VIP guest processes, responding to guest concerns, promoting hotel services, maintaining front desk supplies and organization, and upholding cleanliness, service, safety, and security standards. The position requires flexible scheduling based on business needs. Pay is $19 per hour, with a $300 sign-on bonus.

Requirements

High school diploma or GED equivalence required.
At least 1 year of experience in a similar role; hotel experience preferred.
Ability to prioritize and work efficiently with limited supervision.
Ability to speak, understand, and communicate in the primary workplace language(s).
Good verbal and written communication skills.
Strong team player who can work professionally with management and other employees.
Ability to work flexible scheduled shifts based on business needs.
Ability to stand and exert well-paced mobility for up to 4 hours at a time.
Ability to lift up to 75 pounds regularly and continuously; physical requirements also state ability to lift and/or carry up to 50 pounds.
Ability to push and pull carts and equipment weighing up to 50 pounds.
Ability to bend, stoop, squat, stretch, twist, kneel, and climb as required.
Ability to perform grasping, writing, standing, sitting, walking, and repetitive motions.
Ability to hear, understand, and communicate orally and in writing with staff, vendors, and guests in person and by phone.
Ability to stand and walk for extended periods.

Nice To Haves

Hotel experience.

Responsibilities

Verify guest accounts and balance charges and revenues.
Reconcile and complete daily front desk agents’ work.
Run the trial balance to post rooms and close the day.
Run accounts receivable reports.
Provide next-day reports for Front Office, Housekeeping, Sales, and Executive Office as required.
Perform front desk agent duties as assigned.
Assist in directing and administering Front Office operations to support guest service and financial profitability.
Handle emergency situations and help ensure the safety and security of guests and associates.
Maintain front office associate safety standards in accordance with company policy.
Communicate professionally with internal and external guests.
Oversee VIP guest processes, including reviewing reservations and ensuring smooth check-in and check-out.
Assist with upselling hotel services and facilities to maximize occupancy and revenue.
Ensure team members know hotel products, services, facilities, events, pricing, policies, and relevant local information.
Maintain front desk supplies and equipment and keep front office areas clean and organized.
Address guest complaints and questions and provide exceptional customer service.
Carry out supervisor requests in accordance with hotel policies and standard operating procedures.
Follow cleanliness, service, operational, safety, and security standards and procedures.
Strive to improve operational standards and meet attendance and reliability standards.
Perform additional duties assigned by management.