Night Audit Supervisor

Pyramid Global Hospitality•Newport Beach, CA

3d•$24 - $25•Onsite

About The Position

This position is responsible for welcoming guests with genuine hospitality, assisting with check-in/check-out, resolving challenges with professionalism, and ensuring every stay feels effortless. The Night Audit Supervisor ensures that Night Audit procedures are followed with great attention to detail and communicates all pertinent information to the manager on duty. The role also involves following set procedures on postings, charges, cashing checks, safe deposits, and refunds, along with other assigned duties.

Requirements

A warm, engaging personality with a passion for hospitality.
Strong communication and problem-solving skills.
Ability to thrive in a fast-paced environment.
Previous hotel/front desk experience a plus, but not required, we provide training!
Regular attendance in conformance with the standards, which may be established by Pyramid Hotel Groups from time to time, is essential to the successful performance of this position.
Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.
Upon employment, all employees are required to fully comply with Pyramid Hotel Groups rules and regulations for the safe and efficient operation of hotel facilities.
Employees who violate Hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.

Nice To Haves

Previous hotel/front desk experience

Responsibilities

Welcome guests warmly, providing attentive and personalized service.
Complete check-in/check-out efficiently, ensuring accuracy with reservations, payments, and room assignments.
Verify credit cards/IDs, process payments, balance assigned house bank, and post charges to guest accounts.
Share hotel amenities, promotions, and local recommendations to enhance the guest experience.
Answer calls and messages promptly, offering clear, friendly communication.
Handle guest concerns with empathy and ownership, turning challenges into positive outcomes.
Stay calm and professional during peak times or emergencies.
Collaborate with other departments to ensure seamless service delivery.
Be knowledgeable of all emergency procedures and policies.
Generate, print and distribute daily reports.
Ensure the Night Audit procedures are followed with great attention to detail.
Communicate all pertinent information to manager on duty.
Follow set procedures on postings, charges, cashing checks, safe deposits, and refunds.
Coordinate with bell staff for guest assistance.
Manage guest mail, faxes, and small packages.
Perform administrative tasks such as filing, copying, or assisting reservations/PBX as needed.
All other duties as assigned.